Reference Code:  11310

International Retail Trainer - Eastern Countries (m/f - 100%)

8201, SH, CH


Since 1868, the Swiss watch manufacturer IWC Schaffhausen has been crafting exquisite Haute Horlogerie, in which the highest precision is combined with exclusive design. As one of the world's leading brands in the luxury watch segment, our long-established company daily upholds the pioneering spirit and the innovative talent that underlie our success.


To support our Retail Training Team within our Retail and Sales Department at our headquarters in Schaffhausen, Switzerland we are looking for a


International Retail Trainer – Eastern Countries (m/f – 100%)


Reporting to the IWC Department Manager International Training, the International Retail Trainer is responsible for the organization and implementation of trainings to Retail teams, offering training and consulting services to boutiques and managing related projects.

She/he will cover all of IWC’s Eastern markets including Greater China, South Korea, South-East Asia and Japan.



  • Delivers coaching sessions in boutiques of her/his network and animates training sessions to develop sales skills and to increase client experience as well as boutique sales
  • Offers 360° Retail consulting services to selected boutiques including analysis of Sales KPIs, boutique operations and CRM implementation
  • Ensures implementation of HQ-led initiatives in boutiques
  • Actively contributes to development of new training concepts
  • Creates new and further develops existing training content
  • Training and coaching efficiency is measured by boutique KPIs and Customer Experience evaluation result



  • At least 3 years of experience in retail or hospitality environment, preferably in luxury
  • Open, communicative personality
  • Holistic business mindset
  • Great presentation and public speaking as well as interpersonal skills
  • Great selling skills and experience
  • Open for travelling to Asia for at least 70% of their time with desk being located in Schaffhausen
  • Good project management skills
  • Fluent in Mandarin
  • Very good English language skills



IWC offers a challenging working environment: the company’s roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.