Dunhill Business Intelligence & Commercial Operation Senior Manager

POSITION SUMMARY

This position is responsible for strategic planning and tracking on Sales & KPIs performance, data analysis and actionable insights offer to help drive critical business decisions and fuel our growth initiatives. Additionally, this role is required to partner with cross-function teams to ensure all operational aspects of the business are organized and always maintained. This is a key role in building and maintaining company standards for the operation excellence internally.

KEY RESPONSIBILITIES

Business Intelligence:

• Design and implement a comprehensive business intelligence strategy to enhance data visibility and accessibility across the organization.
• Design and implement management tools & KPIs to optimize sales, store & staff performance through a Retail Operations strategy to be implemented globally, establishing excellent retail standards while ensuring compliance with policies, procedures and standards.
• Review Boutiques and Outlets performances, productivity, space monitoring, staff KPIs, commission schemes to identify opportunities of growth.
• Lead the development of advanced analytics capabilities, including predictive modelling, data mining, and machine learning.
• Oversee the creation of dashboards, reports, and visualization tools that provide insights into key performance indicators (KPIs) and business metrics.
• Collaborate with cross-functional teams, including product, marketing, Retail and finance, to identify data needs and drive data-driven initiatives.
• Mentor and develop a high-performing team of data professionals, fostering a culture of continuous improvement and innovation.
• Ensure data governance and quality standards are met to maintain the integrity and reliability of business intelligence outputs.

Commercial Operations:

• Oversee and manage all company operations, ensuring they are executed in a timely and efficient manner
• Design and implement operational strategies, plans, and procedures to promote organizational efficiency and effectiveness
• Coordinate with other department heads to ensure operational alignment with the business strategy
• Monitor operational performance and make necessary adjustments to meet business objectives
• Develop and manage operational budgets, financial plans, and resources
• Drive initiatives to improve customer service and business performance
• Ensure all operations comply with legal and regulatory requirements
• Identify and address problems and opportunities for improvement
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• Lead and inspire the team to provide full support to the retail sales team to achieve exceptional customer experience, operational excellence and all sales & KPI results.
• Ensure smooth and effective dialogue with the stores to improve the daily operations and share the case study of best practice.
• Manage the store service -related vendor, renew & filing the corresponding contracts. Centralize the purchase order generation in system and the payment settlement.
• Centralize the store tools ordering and payment settlement. Control the yearly spending according to the budget.
• Manage the uniform of all store staffs – ordering, distribution & maintenance; and control the yearly budget.

JOB CHALLENGES

• This will require flexibility and adaptability to make sure all the key stakeholders are on board and cooperate.
• Working with a high degree of integrity and autonomy.
• Good use of team working to maximise opportunities.
• Clear, timely and accurate communication and reporting.
• Ability to work in a matrix organisation.

REQUIRED EXPERIENCES

• S10+ year experience in retail, not necessarily in luxury industry.
• Proven record of knowledge and expertise in retail operations and business intelligence.
• Managerial experience in supervising a small team.
• Strong numerical, analytical and presentation preparation experience.

PERSONAL SKILLS

• An influencer who demonstrates strong capabilities in working in a matrix environment, able to convince people from other teams to embrace his/her projects.
• Strong analytic and critical thinking skills, with a sense of details. Employ analytical skills and use a data-driven approach to decision making.
• High problem-solving capability
• Professional, proactive, and calm when handling challenging situations, open to listening to difference points of view to reach consensus and agreement.
• Solid communication and interpersonal skills, with the ability to adapt his/her level of communication and details to his/her audience. Ability to present information and ideas clearly, in both formal and informal situations.
• Excellent project management skills, with the capability to split complex projects in sub projects.
• Ability to work in a team environment, with a proactive collaborative approach to deliver results, and a “can do” attitude.
• Use to work in an international environment and capable to sense cultural differences.
• Fluent in Japanese and English, additional language is a plus.
• Good knowledge of Asian business would be a plus.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)