Reference Code:  75255

Made to Measure & Bespoke Manager

London, LND, GB


Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

dunhill’s innovative and design-driven heritage is a unique platform to build upon,

by creating purposeful products with an aesthetic that is classic yet relevant today”



Made to Measure & Bespoke Manager

(Permanent Full-Time)




You are responsible for overseeing Made to Measure business within dunhill House and Jermyn Street, growing the existing business whilst building a strong VIC client base and providing an entrepreneurial level of customer service, which sets the highest benchmark for the luxury retail industry.

Made to Measure:

  • Promote and grow the MTM and Bespoke business within dunhill House and Jermyn Street.
  • Achieve specific KPIs, notably business sales and margin targets.
  • Constantly allow the time to look for opportunities to develop the business, such as conducting market visits, developing partnerships and organising events
  • Bring ideas that help develop the business and be aware of competitor activities/best practices, and how the business can learn from those
  • Optimising sales through creating and managing the CRM programme for MTM and Bespoke clients.
  • Work with the internal MTM/Bespoke systems and manufacturers, particularly supporting the SAP.
  • Competent in measuring, fitting, and organising alterations.
  • Writing any presentations, summaries and reports required.
  • Support the brand where applicable in attending trunk shows and any other events whilst supporting other London locations.
  • Administrative duties – responsible for day-to-day liaison, covering both suppliers and stores, to ensure the efficient management of all processes and orders and the resolving of any issues.
  • Support with the management of all point-of-sale collateral for MTM and Bespoke and timely delivery of these seasonal tools (SKU’s, prices, swatches etc.) into market.
  • Support with the communication of all marketing tools.
  • Support any seasonal range planning and the stock management of all fabrics, trims and components.


  • Demonstrate the ability to be able to cross sell across all categories with MTM and non-MTM clients.
  • Support the overall store development and progress in all areas, including store operations, event management, styling appointments, etc.
  • Increasing the existing VIC and Core client base of MTM to maximise revenues, including by re-engaging with sleeping customers.
  • To Achieve MTM KPI targets.
  • To meet with Store Manager on a regular basis and debrief on number of appointments booked and resulting sales.
  • To actively encourage the team to understand and proactively sell the MTM categories, ensuring they proactively capture customer data in each sale in line with the set company KPIs.
  • To ensure the building and maintenance of a client book.
  • To work in line with, and be a role model for, the dunhill Way and ensure that information provided in sales training sessions is consistently manifested on the shop floor.
  • To be aware of and assist in the achievement of Store KPI’s as set by the Store Manager
  • To ensure that no more than 0.3% of MTM stock is written off within your category due to order error
  • MTM Training – Support training dunhill House sales team to a competent level in taking and executing orders, so they can sell MTM by themselves and are fully conversant and knowledgeable with the MTM services offered



  • Experience of building a regular client base including high profile VIPs
  • Experience in building new business
  • Professional / Exemplary attitude to work
  • The ability to be a host for the ultimate tailoring experience
  • Confident / Positive / Enthusiastic / outgoing approach
  • Active interest in luxury lifestyle
  • Passion for the brand. The ability to enthuse clients about the brand
  • Grooming to reflect a luxury brand
  • Calm under pressure
  • The ability to build rapport with clients of different cultures and backgrounds
  • Proven track record in MTM tailoring, to include:
    • Ability to fit, measure and suggest alterations to a high standard
    • Superior knowledge of MTM tailoring fits/cuts  
    • Comprehensive fabric / cloth knowledge
    • Knowledge of dress etiquette



As a significant member of the dunhill community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.



We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Boutique Manager for dunhill Bourdon House

3rd Stage – Interview with the Western Region Retail Manager & Senior HR Manager for dunhill