Reference Code:  64441

Ecommerce Coordinator (1 Year Fixed Term Contract)

London, LND, GB

Fixed Term

Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

“dunhill’s innovative and design-driven heritage is a unique platform to build upon,

by creating purposeful products with an aesthetic that is classic yet relevant today”


dunhill – Ecommerce Coordinator

(1 Year Fixed Term Contract)



This is an ideal role for someone looking to develop their career in eCommerce. The main areas of responsibilities will be with the assistance of the smooth running of the dunhill.com website working with both the trading and website team and providing cross-functional assistance to wider commercial team where needed.

Key Accountabilities:

  • Support digital team to ensure excellence and efficiency across all digital channels
  • End to end user testing of dunhill.com & third-party sites ensuring content, categories, product information and checkout are correct and functioning and user-friendly across browsers and devices
  • Support the Ecommerce team by ensuring the website customer journey is optimised through analytics, customer research and understanding of the competition, continuously looking for improvements to drive conversion
  • Use web CMS to support website and online trading across online visual merchandising, publication and attributes tool e.g. 'new arrivals' to correctly maintain site labelling
  • Support with product accuracy and website bugs
  • Support the Ecom Merchandiser in the maintenance of the navigation, monitoring performance and seasonality and the Visual Merchandising of key galleries
  • Produce daily and weekly sales reporting and assist in the analysis
  • Run publishable item / inventory reports for digital teams
  • Participate in team creative brainstorms and process optimisations
  • Support in the running and development of the affiliate marketing programme
  • Manage Google My Business and store locator ensuring store information is accurate and up to date
  • Maintain ecommerce budget tracker, vendor set ups and raise POs
  • Support Content team in testing all commercial newsletters before sending
  • Coordinate general administrative tasks for digital and commercial teams
  • In line with the Trading strategy assist Content Specialist to execute content across site and run quality control processes to ensure flawless execution
  • Support the production of product copy and uploading to the global site in all languages
  • Support Content Specialist in testing web pages before publication across languages and devices ensuring link, captions and images are correct
  • Using Wordpress, build homepages and content pages to support the Trading calendar and maintenance of Store Locator
  • Support the production of Ecom photography wherever needed and upload all images ahead of floor set launches. Communicating with Brand Image Photography team where necessary to ensure all images are uploaded correctly for publish
  • Use Google Analytics & Hotjar to gain insights into content performance to influence the content strategy
  • Assist with the production and brief building for market specific assets
  • Support the Content Specialist with the development of internal sales communication and assist with the sending



  • Experience of a similar role at a comparable level – approx. 2 years
  • Strong numerical and analytical skills
  • Strong verbal communication skills
  • Excellent time management and organisational skills
  • Highly self-motivated, analytical, with sharp attention to detail
  • Strong interest in ecommerce and digital channels
  • Team player, at ease with transversal and multi-sites organisation
  • Results driven and dynamic
  • Pro-active, enthusiastic and tenacious
  • Reacting intelligently and responding to unforeseen requests
  • Challenge status quo
  • Enjoy both analytical & artistic thinking
  • Excellent knowledge Excel
  • Excellent understanding of website management tools
  • Experience using Wordpress is desirable
  • Ability to prioritise the workload
  • Ability to work quickly and efficiently to tight deadlines
  • Ability to communicate with different teams & different styles
  • Ability to liaise with people from diverse backgrounds and nationalities
  • Ability to learn new processes and systems quickly



As a significant member of the dunhill community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.



1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Ecommerce Manager for dunhill

3rd Stage – Interview with the Head of Digital & Senior HR Manager for dunhill

There may also be a practical task, as part of the recruitment process