Reference Code:  105827

Store Manager - MBS

Delvaux

Singapore, 01, SG

Permanent
  
  

The Oldest Fine Leather Goods House in the World

Founded in 1829, Delvaux is a truly Belgian brand. In fact, it was even born before the Kingdom of Belgium, which was only established one year later, in 1830.

Created in Brussels by the innovative Charles Delvaux, la Maison has remained at the forefront of luxury leather goods for nearly two centuries because of its savoir-faire, uncompromising craftsmanship and the outstanding quality of its creations.

We are looking for:

A candidate who is responsible for the overall daily operations of the shop, ensuring efficiency and profitability. Their primary duties include management of staff, ensure the store is meeting sales goals. Other main responsibilities are facilitating customer service, etc.

 

Responsibilities are as follows:

  • Meet set sales targets by effectively leading and developing a team of sales staff
  • Provide the training and coaching to the team to ensure the service standards are met at all times
  • Oversee VIP Program and various promotion programs. Lead the Team to acquire, build and maintain key customers
  • Ensure a high level of customer service is performed while identifying new initiatives for improving services standards
  • Develop high net worth clientele by private appointments and hosting intimate events in the store
  • Implement activities to drive customer repeat visit and build customer loyalty
  • Prepare sales report and activities for communication with the senior management
  • Monitor the stock and inventory is at optimal level for operation needs
  • Coordinate in-store events with the retail team

 

Job requirements: 

  • At least 5 years of experience in retail operations management with solid experience in managerial level, experience in luxury industry is a plus
  • Mature and self-motivated with excellent analytical mindset
  • Excellent problem solving, communication skills, and project management skills
  • Possess excellent communication, customer service and interpersonal skill
  • Have a relatively in-depth understanding of the luxury market in Singapore
  • Strong sense of responsibility and able to work independently
  • Able to Multi-task and highly adaptable to changes