Boutique Director - Delvaux 5th Ave

At Delvaux Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Boutique Director

Delvaux | 5th Ave Flagship, NYC

Role Overview

Responsible for leading all aspects of the NY Flagship’s strategic vision, including client experience, talent development, sales strategy, operational excellence and merchandise/vm.

The Flagship Director is an Ambassador of the maison, responsible for championing Delvaux with clients and partners. Accountable to sales and crm objectives, fostering team collaboration and culture, achieving operations and merchandising standards.

Responsibilities

Brand advocate:

• Actively expands the notoriety of Delvaux within New York and the region
• Embodies Delvaux in the local market and when hosting clients abroad
• Builds and nurtures a network that has impact on the local, national and international luxury business in order to promote customer loyalty and deepen client relationships
• Promotes the culture of the brand internally and externally
• Ensures Flagship atmosphere transmits Delvaux’s values and brand image

Team Development:

• Attracts, develops and retains best-in-class talent
• Inspires and motivates team with consistency to maintain high morale and achieve results
• Creates development plans for sales team and supervisors
• Sets individual objectives and ensures team is well equipped, trained and aligned in strategic vision
• Prioritizes monthly touch-bases, midterm evaluations and yearly formal evaluations
• Provides strategy for team, upholds company policies, orchestrates change as needed

Business Development:

• Develop Flagship business plan to include clienteling and marketing strategies that drive client engagement and continues to grow the customer base with particular emphasis on local clients
• Maintain a keen awareness of market trends and competition
• Introduce business proposals that offer the potentiall to increase sales and market share

Sales Management:

• Continuously motivate and coach sales advisors to meet individual sales & productivity goals.  Provide recognition for top sales advisors and high contributors
• Demonstrate sales leadership for team by playing an acitve role in client engagement
• Proactively manage the CRM strategy and clientelling function in the store
• Ensure all team members are knowledgeable of all company products, company information and heritage
• Ensure employees are provided with timely product knowledge to ensure strong collection launch and pre-sell results, as well as effective styling across all categories
• Provide feedback on product assortment, buying trends and customer requests

Operations:

• Effective utilization of POS system and its inventory management functions
• Provide daily, weekly, monthly qualitative and quantitative business reports as required by the CEO
• Determine staffing needs and create staff schedules to ensure appropriate store coverage
• Complete all store administration in an accurate and timely fashion
• Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan and operating profit
• Ensure compliance with all internal control procedures: maintain inventory accuracy
• Maintain the highest standard of housekeeping and organization both on and off the sales floor
• Perform other projects, as assigned

Customer Service:

• Ensure the highest level of customer service with consistency through the selling ceremony
• Support sales associates with After Sales Service issues, ie return, defective merchandise, repairs

Store Visuals:

• Maintain visual merchandising standards and store environment as set forth by corporate visual department
• Work with local VM freelancer(s) in partnership with HQ to achieve goals of impactful window installation and displays

Qualifications

• Minimum 10 years prior Store Leadership experience. Luxury sector preferred
• Entrepreneur with experience in people management
• Proven ability in fostering a high-performance culture
• Strong Leadership skills, dedicated to supporting, developing and promoting talent
• Operationally strong. Able to translate standards & process into an operational governance
• Excellent interpersonal and communication skills, able to build relationships across all levels of the organization

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $145,000 - $165,000

Salary will be negotiated based on relevant skills and experience.