Store Manager - Harrods
London, LND, GB
Founded in Brussels in 1829, Delvaux is the oldest luxury fine leather goods house in the world and has been active without interruption ever since.
Delvaux is the inventor of the modern handbag, having filed the first-ever leather handbag patent in 1908. Official purveyor to the Royal Court of Belgium since 1883, Delvaux has always shared and celebrated Belgian cultural references and values. Among its archives of more than 3000 designs, Delvaux’s emblematic creations include The Brillant (1958), The Tempête (1967) and The Pin (1972), The Lingot (2022) all of which are hand-crafted in la Maison’s very own ateliers in Belgium and France.
Store Manager – Harrods
(Permanent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
Brand Promotion:
- Builds and develops a network of people who have an impact on local, national and international luxury business in order to promote customer loyalty, especially with top clients and VIPs
- Promotes the culture of the brand internally and externally
- Ensures store atmosphere upholds brand image
Business Development:
- Develop store business plan to include marketing and promotional strategies that will continue to drive traffic to the store and develop and grow the customer base, with particular emphasis placed on building the local market
- Be aware of the local market and business environment including competitors business activities and luxury goods market trends
- Make recommendations for store renovations/upgrade/expansion etc. in order to increase sales and market share
Sales Management:
- Continuously motivate and coach sales associates to meet assigned sales & productivity goals. Provide recognition for top sales associates
- Demonstrate sales leadership for staff by playing an active role on the selling floor
- Proactively manage the clientelling function in the store
- Ensure that all associates are knowledgeable of all company products, company information and history. Be up to date with company news
- Ensure employees are provided with product knowledge to enhance and ensure cross-selling across categories
- Provide feedback on product assortment, buying trends and customer requests
Team Management:
- Identifies, recruits, develops and retains best in class talent
- Coach, develop, motivate and challenges the team on a regular basis by creating a team spirit, team animation through regular meetings
- Sets individual objectives to each team member and support them in reaching them. Holds midterm evaluations and yearly formal evaluations
- Creates development plans for sales staff and management
- Supervise store personnel and enforce company policies while adhering to proper procedure regarding disciplinary action
Operations:
- Effective utilization of POS system and its inventory management functions
- Provide daily, weekly, monthly qualitative and quantitative business reports as required by the Retail Manager
- Determine staffing needs and create staff schedules to ensure appropriate store coverage and match to traffic
- Complete all store administration in an accurate and timely fashion
- Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan and operating profit
- Ensure compliance with all internal control procedures: maintain inventory accuracy
- Maintain the highest standard of housekeeping and organization both on and off the sales floor
- Perform other projects, as assigned
Customer Service:
- Ensure the highest level of customer service every day and the greater selling ceremony
- Support sales associates with After Sales Service issues, i.e. return, defective merchandise, repairs
Store Visuals:
- Maintain visual merchandising standards and store condition as set forth by corporate visual department
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Successful previous experiences in a managerial role in luxury business
- Entrepreneur with experience of people management, coaching a team to build a high performance culture – leader, dedicated to support and develop the team
- Operationally strong, able to translate strategies into operational plans
- Excellent interpersonal and communication skills, able to build relationships across all levels of the organization
- Fluent in English – excellent verbal and written standards
HOW DO WE KEEP YOU SMILING?
As a significant member of the Delvaux community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager
LEARN MORE ABOUT LIFE AT RICHEMONT AND DELVAUX BELOW: