Retail Manager, SAPAC

Summary:

A strategic and operational role to develop, lead and manage SAPAC retail network to attain maximum profitability and perform retail excellence.

Responsibilities:

• Provide strategic direction that balances short term needs and long-term goals to fulfill brand objectives. Responsible to retail divison P&L.
• Display leadership skills to the team in line with maison’s goals and manage and mentor team in line development planning.
• Develop sales targets, KPIs and retail operations objectives, strategies and lead the team to reach business targets
• Recruit, build and develop the retail team, both at office and boutique, to uplift their skills in different areas to enhance business performance
• Develop the strategic plan of enhancing the effectiveness and efficiency of the whole retail operations
• Ensure boutique operations are managed according to corporate guidelines and standards
• Responsible in providing business analysis and presentations for internal and external meetings
• Prepare onboarding experience for retail new joiners and lead the Induction training for new store opening
• Work closely with CRM and Marketing team to develop and implement effective CRM strategies and retail activations for our customers, for both sales efficency and clients recruitments
• Work closely with HQ Commerical team to develop and propose suitable training strategies in line with business needs and brand standards
• Participate in HR activities such as hiring, assessment and termination of retail staff
• Liaise with Supply Chain and Merchandising team to ensure efficiency in both quantitative and qualitative merchandising allocation
• Work closely with various departments included but not limited to Finance, HR, VM on different aspects
• Review market trend and competition at all aspects including sales program, product variety, pricing to design action plan to maintain our brand positions
• Evaluate current retail environment & identify potential retail development opportunity to Management

Requirements:

• Solid retail management experience with at least 5 years of demonstrated success in a leadership role
• Ability to develop, motivate and lead a team to achieve business KPIs
• Proficient in sales, retail KPI, incentives, and P&L management and analysis
• Results orientation with strong CRM & clientele skills
• Excellent presentation and communication skills
• Fluent in English and Chinese