Retail Manager Belgium

Founded in Brussels in 1829, Delvaux is the oldest fine leather goods house in the world, crafting and designing without interruption in its workshops since then. Delvaux is the inventor of the modern handbag, having filed the first-ever leather handbag patent in the world, in 1908. Among its extremely rich archive of over 3,000 designs, Delvaux’s emblematic creations include The Brillant (1958), The Tempête (1967), The Pin (1972) and The Lingot (2022). Steeped in emblematic addresses around the world, from Saint-Honoré to New Bond Street to Fifth Avenue, all 60 Delvaux boutiques are different. Official purveyor to the Royal Court of Belgium since 1883, Delvaux has always shared and celebrated Belgian cultural references and values

Delvaux is currently looking for a Retail Manager Belgium

Part of the Europe & Middle East (EME) team, you will report to the Managing Director EME.

You will be in charge of delivering the commercial performance of Delvaux in Belgium, acting as the leader of the store network in the country, with the key objective of increasing client & contact acquisition, conversion and loyalty:

• Achieve sales targets and respect the budgets dedicated to support the activity
• Manage sales and retail plan with each store manager and accompany them to improve efficiency to reach retail KPIs and target
  • In charge of delivering the expected boutique sales and profitability
  • Make sure that each boutique progresses on their KPIs
  • With a special focus on the local clientele building
• Manage daily/weekly/monthly reporting, analyze and monitor market evolution and ensure data used are reliable and ready to be consolidated at company level
• Set individual objectives to the store managers in order to support their performance and development, review them mid-year and hold an evaluation meeting at least once a year. Support store managers in the objective setting and evaluation process of their team.
• Coach store managers in their own management and store operations, on the basis of regular visits to each boutique (minimum twice a month per boutique)
• Oversee team planning with each SM and/or ASM, end of the month results per HQ, commission pay-out and liaise with HR and Payroll services
• Work closely with EME HQ team: Merchandising, Client Experience, Training & Retail Operations to build the retail action plan for each boutique and drive business growth
• Communicate seamlessly to keep the Managing Director EME updated and aware of any relevant information:
  • impacting the performance of the country and the achievements of targets
  • requiring arbitration at the EME or HQ level

You will act as an ambassador on the Belgian market, in charge of developing further the image and reputation of Delvaux across key stakeholders, clients and prospects:

• Ensure that all stores are offering the expected level of service and assistance to our visitors in adequation with the brand image (complying with VM and atmosphere guidelines, maintenance of the boutique) and compliant with all commercial guidelines and policies
• Embody Delvaux locally, nurturing a close partnership with luxury retail executives, the network of local partners and suppliers, attending local events on behalf of Delvaux
• Develop new and existing business and maintain key relationships across all partners
• Gather and report all information on the luxury retail environment, local happenings and initiatives, territory related HR and administrative rules

You will contribute to building the strategic agenda of the Maison in Belgium, in coordination with the EME Team:

• Contribute to define the company’s sales budget plan, evaluating the actual and future needs of the country and proposing/drafting sales forecasts, in line with company strategy
• Evaluate the resources required to achieve this plan including budgeting: OPEX, A&P and hiring.

PROFILE:

• Solid product knowledge and strong luxury feeling.
• First managerial experience of a minimum 5 years with a proven track record of growing a commercial team, notably of a retail network.
• Proven track record in sales and in establishing relationships with key partners in Belgium
• Good knowledge of the Belgian market
• Excellent reporting and analytic skills, both quantitative and qualitative to drive a retail business
• Strong influencing and negotiation skills, confidence to challenge
• Willingness to travel
• French, Dutch, English are required

You are result-driven professional who is adaptable to change and has an entrepreneurial mentality 

You are a manager who is an ambassador, a team builder and is passionate about developing his/her team

You are a good balance between intuitive and structured approach to situations

THE OFFER:

You bring us your product and management knowledge and your passion for fashion, and in return we offer you:

• A contract on a full-time basis
• A 38.5-hour working week
• A flexible work environment
• A comprehensive salary package: group and hospital insurances, meal vouchers, travel expense reimbursement
• The opportunity to contribute to the success of a major player in the luxury sector
• Training and prospects for development

Recruitment process

Do you think you're the right person for this role? Then apply now!

What are the next steps?

• You will be quickly contacted by Muriel, our Talent Manager, for an initial telephone discussion
• You will have a more in-depth interview with Nitin, our Managing Director EME
• If these discussions prove positive, you’ll meet Karine,  our Human Resources Director
• Is it a match between you and Delvaux? Let’s start our collaboration!