Global Training Manager

Founded in Brussels in 1829, Delvaux is the oldest luxury fine leather goods house in the world and has been active without interruption ever since.

Delvaux is the inventor of the modern handbag, having filed the first-ever leather handbag patent in 1908.

Official purveyor to the Royal Court of Belgium since 1883, Delvaux has always shared and celebrated Belgian cultural references and values.

Among its archives of more than 3000 designs, Delvaux’s emblematic creations include The Brillant (1958), The Tempête (1967) and The Pin (1972), The Lingot (2022) all of which are hand-crafted in la Maison’s very own ateliers in Belgium and France.

We are currently looking for a Global Training Manager.

Part of the International Commercial team, you will report to the Head of Retail Experience & Training. You will support the retail network by creating new trainings and tools guaranteeing a seamless client experience. In close collaboration with HQ and regional teams, the Training Manager is responsible to improve Retail teams knowledge and ensure the overall client experience. You will work closely with HQ stakeholders: Client & CRM, Retail Operations, Retail Experience, Product, Merchandising & Communications and guarantee a smooth collaboration with each region.

You will develop the Global Training Program for the local regional teams, in full consideration of the Maison’s strategy, commercial targets, product launches and local cultural specificities.

Your main responsibilities will be the following:

• Product, Image, Selling & Storytelling are at the heart of our clientexperience. You are responsible for creating, developping and supporting the global roll-out of the company's training strategy
• Definition of the global training path for:
  • New comers in stores,
  • All Retail staff in stores,
  • New comers at HQ and in the regions
• Develop the selling technics trainings : Selling Ceremony, Client Experience/Journey…
• Develop product training content: Leather, Know-How and seasonal Collection products
• Develop together with HR teams different modules for personal development trainings
• Implementation of a Masterclass videos toolboxes: short videos to improve selling guidelines
• Proposition of new ideas to ensure effective training tools
• Definition of global KPI and objectives:  Monitoring how effective learning has been transferred to employees
• Design, develop, and deliver local learning solutions and experiential workshops to improve the overall client experience 
• Follow up of Mystery shopping project for all the boutiques
• Development of a new cultural training to help Retail teams to interact better with our clients
• Provide support to the conception and/or animation of key transversal projects in coordination with related teams (such as Marketing, Retail Operations, CRM, VM, Client Care, HR)

PROFILE :

• 5 years’ experience as a training in a retail environment
• Passionate by the luxury industry
• Proven experience to work in an international environment and capable to sense cultural differences
• Strong communication and organizational skills
• Fluent English and French
• Proficient in MS Office (Word and Powerpoint)