CDI - Directeur de flagship H/F

Paris, 75, FR

Permanent

La Maison Chloé a été fondée en 1952 par Gaby Aghion, une Parisienne d'origine égyptienne qui voulait libérer le corps des femmes de la mode formelle et rigide de l'époque à travers le prêt-à-porter de luxe.

Depuis près de 70 ans, Chloé inspire les femmes en créant des collections et des accessoires de mode, en révélant des histoires et en partageant ses expériences. La vision avant-gardiste de la féminité de notre fondatrice continue d'inspirer notre engagement à long terme pour soutenir la promotion des femmes.

Women moving forward. Pour un avenir plus équitable. C'est cet objectif qui nous guide dans tout ce que nous entreprenons. Aujourd'hui, notre but est de créer de beaux produits porteurs de sens pour la société et pour la planète.

Nous sommes fiers d’avoir reçu la certification B-Corp qui marque une nouvelle étape dans notre volonté de réinventer notre façon de faire du business, et nous espérons inspirer d'autres organisations.

C'est pourquoi nous constituons des équipes qui s'engagent dans notre mission. Nous voulons partager cette approche au sein de l'entreprise et avec notre communauté au sens large.

We are currently looking for our next Store Manager in Paris where you will be contribute to the growth of Chloé.

KEY RESPONSABILITIES

A Chloé Store Manager is the first Ambassador of the maison, in charge of welcoming every guest into the chloe family.

1. A CHLOE STORE MANAGER IS A CLIENT CHAMPION

o Leads the team to initiate and develop long-term relationships with clients

o Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them

o Coordinates contact campaigns and supervises use of all CRM tools

o Supervises client database, and in particular knows VIC clients of the store

o Proactivaly proposes activities to meet/exceed clients’ expectations

2. AN OMNICHANNEL BUSINESS OWNER

o Leads by example and supervises sales on the floor to improve business performance and customer service

o Ensures full engagement of the team with omnichannel services offered by the maison

o Creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis

o Sets up and monitors retaIL targets for boutique and per stylists

o Actively participates in commercial activities and Proactively proposes new ideas to improve business

O Is aware of local trading environment and competitors ‘activities

3. A TEAM LEADER

o organizes energizing team briefings and ensures consistently high level of motivation

o Performs individual, monthly, and yearly performance assessment with all team members

o Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up

o Leads all Recruitment and induction of team and ensures successful coordination with HR department

o Leads by exemplarity, ensures good team spirit and translates Chloe attitude of entrepreneurship togetherness, excellence, creativity and positive impact

4. AN OPERATIONS EXCELLENCE SUPERVISOR

o Supervises impeccable boutique environment and teams grooming at any time of the day

o Proactively liaises with operations or retail managers for repairs or to suggest improvementsin operations, processes or more globally on boutique environment

o Ensures implementation of all guidelines related to store, BOH management and sustainability

o Manages payroll, expenses and stock management

o Oversees compliance of established Richemont policies and standards

EXPECTED PROFILE

We are looking for someone with similar experience in luxuary retail as a Store Manager or strong experience as a Store Manager Assistant. You have a good understanding of luxury standards, are organized, team player, strong experience with CRM tools and clienteling, and have a good strategic vision of a business' problematics. This position requires to be comfortable in speaking english.

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