Boutique Assistant - 5th Avenue

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Boutique Assistant

Chloe | New York, NY

Role Overview

A Chloe Boutique assistant is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.

As an Ambassador of the Maison, they are responsible for the welcoming of clients, supporting boutique management, customer service, ensuring that clients are being greeted and taken care of in the most efficient manner.  They also provide assistance to the stylists during a sale and participates in daily operational tasks.

WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS, WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.

A CHLOE Boutique assistant is:

1.Customer service

• Ensures an exceptional client experience by welcoming and tending to clients as they enter the boutique and navigate through the store. Offering beverage service, providing the wait time, etc.                                                              
• Assist selling team with running products, wrapping products for clients, client’s beverage service and clean-up, coat check, faxing/copying forms as need.
• Supports the sales team with handling service items, providing to the service/operations team for repairs.

2. Daily Operational Support

• Participates to all inventory checks, and properly handles merchandise including movement within Boutique Inventory Tool, tagging, Quality Control, organization, protection, cycle counts, daily counts, auditing and reconciliation/problem solving.
• Handles daily replenishment and ordering of supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations
• Participates to set up and breakdowns at opening and closing of the boutique.
• Assist as needed with the proper preparation and packaging of product for shipment.

3. A retail EXCELLENCE supporter

• Understands and complies with all policies and procedures, including Chloe security and operational procedures (i.e. product handling, inventory control, etc.).
• Support the sales team and ensure audit compliance (i.e. tax exemption form, 8300 form, external boutique transactions, gift certificates, sales recognition and telephone order).
• Develop deep understanding and knowledge of brand and products to convey Chloe purpose and core values.
• Adhere to visual guidelines, active participation in daily store set up/ pulling of showcases and visuals merchandising as well as daily replenishment of stock.

Education:

• College degree preferred.

Required Experience:

•  Previous experience in luxury retail or hospitality is a plus.

Technical Skills:

• Must be available to work retail hours including weekends.
• Ability to work in a fast-paced retail store environment.
• Basic computer skills (tablets, PC).
• Must be able to stand on feet all day.

Personal Skills:

• Passionate about Chloe
• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer priorities.
• Strong attention to detail with the ability to multitask with precision.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Self-Starter with Team-Player approach.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $18 - $22/hourly

Salary will be negotiated based on relevant skills and experience