Sales Assistant

Milano, 25, IT

Permanent

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

Our Sales Assistant are the ambassadors of the Maison, in charge of welcoming every guest into the Chloé family. They are a trustworthy advisor to clients and reliable partners for the Maison.

We are looking for:

A Client Relationship owner

Ensures every client is welcome and well taken care of, taking pride in developing long-term relationships
Is aware of CRM targets and actively engages in all actions to reach them
Implements personalized reach-out campaigns and utilizes all tools available to complete CRM tasks within given timeframe
Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles

An omnichannel business partner

Offers excellent customer service and improve individual business performance
Uses all omnichannel services available to grow omnichannel sales
Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
Actively completes trainings and participates in all commercial activities set by the Manager
Is aware of local trading environment and competitors ‘activities

An Operations Excellence supporter

Ensures impeccable store environment and grooming at any time of the day
Proactively informs the Manager of any structural repair needed in store to ensure a luxurious environment at all time
Implements all guidelines related to the store and participates in inventories
Supports after sales clients and follows up to ensure impeccable after sales service
Complies with established Richemont policies and standards

Profile:

Previous experience in WRTW
Fluent in Italian and English. Another language is considered a plus
Excellent interpersonal, communication, and computer skills
Strong attention to detail with the ability to handle multiple tasks simultaneously

We look for curious people, free spirited and determined, who want to be part of the Chloé Family. We search for people with a strong emotional intelligence, generous, humble, and smiley with a natural willingness to help others.

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