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Reference Code:  44379

Regional Wholesale Operations Executive - 6 months' contract

Hong Kong, HK, HK

Fixed Term
  
  

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering. For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences.
Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women. Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

MAIN PURPOSE

The Regional Wholesale Executive is to take ownership for the day to day operations of the wholesale department (including orders, supply and invoicing etc).  Liaise with HQ, regional share-services and clients for the order and supply process, supporting the Wholesale team in growing existing business in Asia Pacific.


KEY RESPONSIBILITIES

Wholesale and Travel Retail operations
•    Support both wholesale and travel retail accounts servicing including for Chloe and See by Chloe (SBC)
•    Collect and submit orders, processing order confirmations, entering in the ERP system to ensure accurate ordering information for further processing
•    Work with HQ to prepare invoicing and shipments according to the client’s destination in a timely manner
•    Calculate, account and provide information about the shipment and invoicing statistics
•    Communicate, coordinate, follow up and report about on processing or on-hold items to be manipulated, delivered to other parties, or provide feedback about status.
•    Oversee deliveries and payments, regular updating of sales order and payment recaps
•    Provide professional communications with clients and provide them the desired level of service in answering their queries 
•    Perform invoice adjustment, sales adjustment in ERP in accordance with approved commercial agreements including, but not limited to, commercial discount and support package.
•    Maintain wholesale and travel retail customer profiles in ERP

Stocks and Warehousing
•    Handle stock returns from Wholesale partners and Intercompany, and arrange returns to Headquarter by request
•    Coordinate Stocks Transfer between Retails and Wholesale segments within RDC
•    Monitor Logistic services by appointed third party supplier, including shipment reception, order despatch, system invoicing, within contractual KPIs. 

After Sales
•    Manage Defective cases for Wholesale partners, including but not limited to, 1) spare parts sourcing and deliveries, and 2) approved refunds. 
•    Manage refund to confirmed Stocks cases by commercial team and/or by headquarters. 
•    Create and update all after sales tracking files by providing all the details and relevant status.

 

 


JOB PROFILE

•    Diploma holder or above
•    At least 2 year’s relevant experience in logistics, wholesale / travel retail operations experience in fashion / accessories will be an advantage
•    Proficient Microsoft Word, Excel and PowerPoint 
•    Strong sense of responsibility, with numerical sense and detail oriented
•    Self-motivated, ability to work under pressure
•    Fluent in English, and Mandarin will be a plus