Regional Training Manager

Hong Kong, HK, HK

Permanent

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

MAIN PURPOSE

The Regional Training Manager assists boutique sales associate to uplift selling techniques, elevate customer service experiences and convey an efficient and qualitative brand message. He / She is responsible for driving learning culture throughout the entire Chloe boutiques of regional markets, among internal staff of the brand as well as external boutiques with wholesales partners.

KEY RESPONSIBILITIES

Understand retail strategy and partnering with retail team/ wholesale partners to ensure deliverance of Chloe’s servicing standards across all boutiques in APAC regions.
Assess and create personalized coaching plans for all Chloe boutiques (Internal and external) and boutique sales associates, to elevate Chloe’s customer experience goes beyond client’s expectations.
Through regular observation, communication and listening to Chloe’s boutique manager & sales associates, provide 360 degree feedback to ensure trainings and coaching plans are implemented effectively.
Capitalize and take ownership on existing training tools, translate and develops training resources to answer the needs of each market including brand contents, selling techniques or customer service experience.
Implement or facilitate regular training sessions covering APAC regions throughout the year with a priority on boutique ambassadors.
Assess and evaluate the efficiency of sales techniques, customer service level & brand message, formulate appropriate actions plans in a regular and qualitative manner
Coordinate with Mystery Shopping plans / Voice of Client and capitalise on this technique to assess training needs
Optimising the training budget and ensuring a strict respect of the budget
Work closely with HQ training team to ensure training initiatives is launched and followed up properly and some localization should be adopted when necessary.

JOB PROFILE

At least 5 years of experience as a trainer in luxury retail, hospitality industry, advantage in Womenswear Training
Track record in uplifting sales technique for boutique staff
A self-starter, resourceful and is able to work independently and persistent in achieving goals of business units
Strong interpersonal and communication skills; be able to coach
Fluent in English and Cantonese, Mandarin
Proficient in MS Office (Word, Excel, Powerpoint & Photoshop)

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