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Reference Code:  62201

Client Relations Supervisor

Costa Mesa, CA, US

Permanent
  
  

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.
 

At Chloe North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

 

CLIENT RELATIONS SUPERVISOR  - CHLOE, COSTA MESA

 

The Client Relations Supervisor is responsible for driving retail sales as well as partnering with the Boutique Director to create a strong clienteling culture and drive client growth within its home boutique. This role supports the planning and execution of client initiatives for each customer before, during and after service activities. The Client Relations Supervisor closely collaborates with the regional retail team to ensure CRM, Client Development and Special Events activities are executed according to the direction given by management and ensure proper follow-up is conducted by each stylist with their clients.

 

Main TASKS AND RESPONSIBILITIES

  • Sales
    • Achieve Individual Sales Goal by using appropriate sales techniques:
    • Reach monthly, weekly and annual store targets with the team.
    • Increase average basket in quantity and value (UPT, AVT).
    • Develop cross-selling.
    • Leverage product knowledge.
    • Identify potential partnership with external organization to drive additional sales.
       
  • CRM mentorship program
    • Provide on-boarding trainings for new hires covering utilization of the Chloe Clienteling App, Data Capture and Client Segmentation as well as the omnichannel tools available to them (Hero, Click & Collect, Click from Store, Buy online return in store, Reserve online buy in store).
    • Support Stylists who are experiencing difficulties in following areas by sharing best practices and building action plans: outreach-to-appointment conversion, data collection, client segmentation growth, UPT, AVT. 
    • Ensure each stylist use Clientela on a daily basis and complete 100% of tasks assigned to them.

 

  • Special events support
    • Assist with the planning of special retail events with a strong focus on ROI.

 

  • Client segmentation progression, client retention and client reactivation
    • Top Clients:
      • Ensure personalized actions are taken to maintain strong personal relationships with each top client and increase business generated by these segments according to target given by management.
    • Loyal Clients:
      • Reach-out to all contactable intermediate segments’ clients about key brand messages and product launch and increase business generated by these segments according to target given by management.
    • New Clients:
      • Ensure properly, timely and meaningful follow-up of all new clients.
      • All stylists to outreach to achieve repeat sales from new clients according to target given by management.
    • Sleepers:
      • Ensure actions are taken to reactivate “hot inactive” clients according to target given by management.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles