Reference Code:  69823

[Cartier] Operations Director

seoul, 11, KR


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 



Reporting directly to the Managing Director, the Operations Director will play a critically important role in leading and driving the Cartier Maison in Korea market. This role will be accountable for leading the network’s Supply Chain & Operations, ensuring the market’s success in driving sales and advancing the network’s capabilities to engage and meet the needs of the Cartier client.


As a member of the Executive Committee, this person must have proven experience successfully leading at the executive level and have demonstrated ability in managing diverse teams and functions. This role will be a critical partner within the Cartier Korea market, Richemont shared service functions, as well as with Cartier International & Group stakeholders. Bringing a deep expertise of Supply Chain & Operations to the Cartier Maison, this individual will be responsible for implementing new and emerging trends, strategies and best practices that will ultimately enhance and grow a well-established luxury retail business.


Key Responsibility 1: Leadership of Supply Chain

  • Supervise and decide on the activities on Demand Planning according to the objectives of product availability and stock targets defined:
  • Distribution Planning & Merchandising:
    • Negotiate on assortments and macro inventory situation with Commercial teams on a regular basis to support sales ambition, service level to points of sale, assortments review.
    • Validate target stocks with Cartier Operations. Enrich initial proposal with local insights and market expertise.
    • product availability and allocation discrepancies between point of sales and across networks
  • Supervise Boutiques Stock Needs Evaluation:
    • Analyze Boutiques sales performance, stock movements and stock gap. Come up with an appropriate balancing and allocation plans.
    • Review with the team the Boutiques event planning, shopping mall, competitors’ stock/activities. Evaluate which event/Btq needs support, assess feasibility of stock requests. Liaise with Logistics to make sure necessary arrangements are taken on time.
    • Definition of seasonal stock increase actions between Merchandisers, Store Planners, Logistic & commercial network
  • Stock Order Management:
    • Supervise timely feedback from the team to boutiques enquiries & proper tracking of firm orders and staff sales orders until completion, for both daily business and events.
    • Challenge Commerciale Teams on the cancellation rate, reservation quantities


Key Responsibility 2: Business & Data Solutions

  • Lead COE to enable, enrich and accelerate transversal data projects, tools & processes in order to better support the data business needs across the Maison.
  • Provide all Cartier Korea teams with access to organized, reliable, mapped and up to date data according to their business needs
  • Ensure proper implementation and compliance of Data Governance rules
  • Accompany the deployment of data analysis tools within Cartier Korea to ensure all teams extract the best value out of the available data to use as enablers for end-user analysis and decision making.
  • Be the reference point for all Cartier Korea data related topics. Influence, push and lead data evolution for the region.  
  • Build strategic vision for the data management and usage in Cartier Korea. Ensure the proper development, maintenance of Cartier Korea innovation and data project roadmap incorporating global picture and local market priorities. Share updates with EXCO and Key Stakeholders.
  • Leverage HQ & Richemont capabilities and resources accordingly.
  • Conduct competitive benchmarking and identification of emerging trends and new tools on innovation & data topics to influence future implementations and support further growth.


Key Responsibility 3: Leadership

  • Provides leadership and direction to team. Sets tone & models exceptional leadership by leading with authenticity, providing team with clear & consistent feedback and holding team members to consistent and fair standards.
  • Fosters inclusion amongst team by encouraging all voices to be heard. Demonstrates openness to different points of view and actively seeks to understand various frames of reference.
  • Provides team with feedback; participates in Richemont performance management practices and annual succession planning
  • Develops a vision & people strategy in order to meet the needs of the business. Creates a plan for how to address gaps including hiring & developing the right capabilities for future growth. Seeks out unique backgrounds and skills that will complement the overall strength of the team.



Education: Master’s Degree in Business Administration or related field preferred

Required Experience: 10+ years senior level experience

Technical Skills / Abilities:

  • Strong leadership, interpersonal and organizational skills
  • Deeply understands and prioritizes the Cartier client (current and target); serves as the emblem for a superior Cartier client experience; creates and introduces innovative new services, strategies and programs to reflect the brand and engage the customer in distinctive and compelling ways
  • Experience supporting growth through transparency, consistency, and disciplined execution. Must be able to manage multiple projects simultaneously, and organize workload to meet organizational timelines in a fast paced, high-growth environment
  • Experience in working transversally with all key functions in a market/HQ 
  • Ability to work strategically and collaboratively across departments
  • Effective, versatile and action-oriented
  • Excellent communication skills experience in the consumer products industry a must
  • Proven ability to work with all levels of management
  • Strong team working and project management skills combined with ability to work as part of a cross functional team
  • Intrapreneur mindset : care about quality and precision but are not afraid to break things down to test&try new process
  • Driven by data and facts but can marry it with qualitative information and vulgarization, to guide Exco decisions and appropriate actions


Personal Skills:

  • High level of integrity and dependability with a strong sense of urgency and results-orientation, with a track record for delivering to plan
  • Adept at building high performing teams with diversity of profiles and mindset, and is able to effectively work with as well as manage individuals of diverse skillsets, levels, and backgrounds
  • Global Mindset & Curiosity: Experience working in international and global environments; French language and affinity to its culture is a plus
  • Flexibility to adapt quickly to changing circumstances; able to proactively question and challenge to prioritize and identify solutions in timely manner
  • Clear thinker with outstanding numeric ability supported by a rounded commercial awareness
  • Able to see the big picture but possesses a pragmatic /flexible approach to delivery
  • Curious in nature and always looking to question, learn, and look for better ways to do things
  • Relish working in a company with a diverse and global environment
  • Proactive, confident, coupled with strong verbal and presentation skills
  • Personable, fun, team oriented


Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont