Workshop Manager

Workshop Manager

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

Planning & Supervision:

• Responsible for making Strategic recommendations that enhance productivity & ensure that qualitative and quantitative targets are constantly achieved.
• Define and prepare, and execute 3 Year Plan as well as yearly Strategic Plan to meet the strategic ambitions of the Maison in UK, in coordination with CJI
• Organize / structure the workshop to meet the needs in a most optimized fashion
• Prepare, coordinate and manage Operations
• Ensure coordination with CJI (training, compliance, service plan, quality, etc.) and act as a local interface for Customer Service.
• Monitor P&L of the workshop with strong control over T&E budgets and expenses related to sub-contracting.

Key Point of Reference:

• Implement and share with International and local management a monthly reporting on performance regarding volume, quality, lead times and costs, in addition to the daily operational follow-ups.
• Ensure coordination with Local Client services team and Boutiques
• Liaise with Corporate Management, Boutiques and end clients to provide technical explanations upon request.
• Liaise and collaborate with International Workshops to train, share best practices and consistently update benchmarks (competitors, vendors).

Team Management:

• Responsible for creating a positive and united work environment amongst all staff by motivating and supporting the team.
• Regularly conduct team meetings, ensuring that staff is aware of the tasks, targets, products, service knowledge, updates, and client successes/opportunities.
• Partner with CJI and Client services team to identify training needs and coaching opportunities for the staff, so to ensure / guarantee a level and technical competences in line with the international standard
• Share department news and updates with Client Services team and boutique teams
• Perform administrative and HR tasks including but not limited to scheduling, payroll and overtime management
• Lead the performance management process through regularly scheduled individual meetings with the workshop staff, including biannual performance review in partnership with Client services team and CJI
• Actively recruit and maintain talent pipeline
• Implement all company rules to guarantee Health and Safety as well as Security

Jewellery Production:

• Responsible management of the Jewellery Production activities: Set for You (MTO) and special orders
• Manage Production Plans and forecast
• Define, create a process and Coordinate stones buying according to CJI rules

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Exceptional leadership skills
• Strong and demonstrable management experience overseeing a team of Managers and technical experts.
• A level of technical expertise in Jewelry is highly advantageous
• Excellent interpersonal communications skills, including verbal and written communication.
• Organizational and people management skills.
• Experience of navigating and leading teams through change
• Analytical, project management skills, and the proven ability to provide solutions.
• Flexible and adaptable in a fast paced work environment.

HOW DO WE KEEP YOU SMILING?

You will be based in Cartier’s UK Head Offices alongside other Richemont maisons.

We strongly believe in internal mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager

LEARN MORE ABOUT LIFE AT RICHEMONT AND CARTIER BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg 

https://www.youtube.com/cartier

https://www.linkedin.com/company/cartier/

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