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Reference Code:  8469

Sales Associate - Cartier, Tysons Corner

Tysons Corner, VA, US

Permanent
  
  

Cartier, l'artisan des passions.

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. 

 

 

Key Responsibilities:

  • Sales Achievement
    • Consistently achieve and/or exceed the monthly sales target, as directed by management.
    • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
    • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
    • Adapt approach according to the client needs and motivations
    • Negotiate and handle objections with ease
    • Assist and support after sales clients in accordance with Maison values.  Act as a referent and provide recommendations that will provide an exceptional client experience…
    • Remain current on industry news and competitor
  • Client Relationship Management
    • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
    • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
    • Appropriately resolve client issues/concerns and escalate as needed to Management
    • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking 
  • Daily Boutique Operations
    • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
    • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
    • Assist in the merchandising and daily maintenance of displays and back-stock
    • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit   
    • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

 

Key Skills:

  • Education
    • College degree preferred
  • Required Experience
    • 2 to 5 years of previous experience in luxury retail, service or hospitality environment
    • General knowledge of timepiece movements
  • Technical Skills
    • Ability to work in a fast-paced retail store environment
    • Computer and internet Savvy
    • MS Office experience required, SAP knowledge preferred
  • Personal Skills/Abilities
    • Additional language skills (Mandarin, Portuguese, and Russian) are a plus
    • Excellent interpersonal and communication skills are required
    • Strong understanding of Customer Service needs and Customer (internal and external) priorities
    • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
    • Being a genuine Maison Ambassador:
    • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
    • Self-Starter with Team-Player approach
    • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences…

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