Reference Code:  97906

Cartier VIP Treatment & Experience Senior Planner (Assistant Manager to Manager))

Tokyo, 13, JP


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.



This VIP Treatment & Experience Senior Planner position is in charge of planning and organizing VIP Treatment & Experience during their attendance at Events both inside and outside boutiques. Whole work is dedicated to create highly qualitative “Cartier experience” among clients, influencers, and partners.




Key responsibility 1:  VIP Customer Treatment planning at VIP events


Under the objectives of the VIP events, give a direction to establish a dedicated VIP Services Concierge desk which will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for high end clients at every opportunity.

  • Design VIP experiences during their attendance at events such as dining, hotel, entertainment, transportation, and special activities
  • Ensure seamless coordination with other departments, boutique staff and external suppliers and play a critical role in the smooth interface and efficient communications between all related departments including HQ
  • Budget management and ensuring payments


Key responsibility 2:  Exclusive Activities/Programs creations

Under the objectives of the VIP events, plan and create exclusive Activities/Programs by delivering exclusive and memorable experiences for high end clients

-      Create Exclusive events and its execution at boutiques or outside of boutiques

  • Elevate opportunities of physical and digital experiences for VIPs
  • Creation of bespoke experiences and tailormade services for different type and size of events
  • Budget management and monitoring for the selected agencies (experience, logistics, hospitality.)


Key responsibility 3:  VIP Exclusive Tours Planning and execution

Create and execute Local and International Tours for VIPs by offering One & Only program for VIPs

  • Internal High Jewellery event attendance coordination with HQ Team
  • Create tailor-made program and experience to meet client satisfaction
  • Plan a tour schedule and its logistic coordination






  • Have worked within an Event Managerial role for a minimum of 3 years, with extensive operational experience
  • Prefer to work a 5* hotel or VIP concierge desk service
  • Capabilities of running events for up to 300 people
  • Flexible approach to running events and the ability to meet the clients demands to tight time frames
  • Excellent oral and written communications skills
  • Strong organization and customer service skills
  • Language: Japanese (native level), English (business level), French is a plus.
  • PC skill: (PowerPoint, Excel, Word)


Learn more about life at Cartier

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont