Reference Code:  105850

Cartier Retail Excellence Manager

Tokyo, 13, JP

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

  
  

MAIN PURPOSE

  • The position is a key element of the local Retail Office and a warrant of a maintained focus, consistency and excellence in all boutique operations.
  • He/she drives the actions, initiatives, and solutions to constantly improve the boutique operations and performance with the close conjunction with all the relevant departments and boutiques.

 

MAIN CATEGORY

Operations in Retail Boutiques

 

KEY RESPONSIBILITIES

 

Key responsibility 1

Operational efficiency and retail excellence

  • Build operation strategies based on the Maison’s global and local strategy and on solid performance analysis
  • Optimize the digital/non-digital resources, structure, process, and promote the change management with the close conjunctions with the relevant departments to enhance the operational efficiency and retail excellence in the boutiques so that the boutiques can maximize their performance and cater the expected service and experience to the clients
  • Supervise on the both FOH and BOH layouts in collaboration with SDP and boutiques to ensure the efficient operations and appropriate customers’ experience in the boutiques
  • Implement the projects led by HQ

 

Key responsibility 2

Selling and service materials & budget control

  • Manage the appropriate materials such as uniforms, stationaries, as well as selling and service materials in line with the Maison’s art of living and ensure their appropriate usage in the boutiques
  • Manage and forecast the budget of any materials to be booked under Retail Operations cost centre

 

Key responsibility 3

Digital system and tools

  • Supervise the implementation of any new digital tools to be used at boutiques as well as any required change management, and monitor their use
  • Assess the performance of system and tools in boutiques, and provide the consolidated requests from the users or business requirements to HQ or any relevant departments whenever necessary

 

Key responsibility 4

Compliance and procedures

  • Reinforce the compliance and internal control as well as standardizing the process/flows across the boutiques
  • By liaising with the relevant both HQ, local departments, implement or update any procedures and ensure that they are all well communicated and followed in the boutiques
  • By liaising with the relevant local departments, coordinate the inventory and audit

Key responsibility 5

Team management

 

JOB PROFILE (for recruitment purpose only)

 

Required experience:

 

5 years in Luxury Retail

 

Technical skills / abilities:

  • Proficiency in Microsoft office Word, Excel, and PowerPoint
  • Japanese and English
  • Project management experience is plus

 

Personal skills

 

The successful candidate will have the following personal qualities:

  • Business & customer focus
  • Agility and flexibility
  • Drive for result
  • Communication savvy
  • Manage complexity
  • Strive for excellence

 


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont