Reference Code:  81401

Cartier MDSC Store Planner for Retail Partners

Tokyo, 13, JP


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


MDSC - Merchandising and Supply Chain collects, processes and master information and flows, in order to optimize resources usage and maximize client satisfaction & sales – with speed, transparency and agility.




The Store Planner is the main point of contact for inquiries from the Commercial networks (office and stores) related to Stock and Order Management with a deep understanding of the ERP. With a continuous improvement and innovation mindset, she / he is coordinating all stock movements within Japan, seeking for optimum resources allocation and therefore improving overall Brand equity.





Key responsibility 1 – Stock Management

  1. Liaise with the POS as the main contact for stock availability, and work with Merchandiser/HQ  and sales team for best solutions to meet client satisfaction and sell-out maximization.
  2. In collaboration with the commercial team, manage and balance the POS stock to keep a healthy stock situation by monitoring rotation within the market, in line with typologies and predefined other KPIs.
  3. Monitor ageing of consigned stock, plan returns and execute them in collaboration with POS and commercial team.
  4. Allocate resources based on assortment that has been defined by the Merchandiser and follow up on fulfilment rates with healthy rotation.
  5. Manage stock returns/local destruction based on HQ requests, closely following up on the status and flow between Commercial sites, Japan and HQ.
  6. Manage the flow upon requests and needs of Logistic or Commercial Teams on returns (claims/other…).
  7. Share qualitative feedback on enquiries with Planning & Merchandising, and Commercial teams. Suggest assortments or sales forecast amendments based on quantitative analysis and qualitative feedbacks from the stores.


Key responsibility 2 – Order Management

  1. Manage the fulfilment of orders from the POS based on allocation rules defined by shared metrics, keeping in mind client expectations and with an Omni channel mindset
  2. Follow up Clients orders to ensure on time deliveries for all networks.
  3. Upon request, arrange consignment, and other inquiry from business partners.
  4. Challenge cancellations rates and aged reservations


Key responsibility 3 – Retail Partner Management

  1. Be required to learn business structure and business negotiation for client.
  2. Making official letters for B-to-B partners, using by Booster (stock management, CRM and communication digital platform).
  3. Build strong relationship with clients, in a One-Network mindset.



Key responsibility 4 - Event & Boutique Opening/Closing

  1. Attend to the Fairs and POS event in order to support Commercial in terms of stock management based on marketing/sales/merchandising strategy.
  2. Coordinate stock availability for POS opening
  3. Support operations of POS closing


Key responsibility 5 – One team, innovation and learning

  1. Seek opportunity to improve processes efficiency, collaborate with cross functional teams.
  2. Share and acquire knowledge with your peers, to build efficient backup structure within MDSC
  3. Aim at further simplification and better visibility.
  4. Improve client experience through better POS support with stock control among POS, BTQs and WH and maximize sales potential.
  5. Be required to learn business structure and business negotiation for client. Support some fairs or visit shops to understand clients and partners.
  6. Inspire the commercial team with deep understanding the role, and its contribution to company objectives.


JOB PROFILE (for recruitment purpose only)


Required experience:


Experience in support service (Retail/Call Center/Logistic/Supply Chain)



Technical skills / abilities:

Bachelor’s Degree

Japanese native, business level English (French speaker is a plus)

Strong analytical skills and a self-starter

Team player with communicational skills

Excel skills a must

ERP experience is a must  (ideally SAP)



To apply for this position, please contact Cartier Corporate Recruiter - Emi Nishino (emi.nishino@cartier.com). Thank you.

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont