Client Relations Centre Ambassador - Fixed Term Cartier Australia

Be a part of our Team!

We are looking for someone who has experience in retail sales or a customer service role to join our Maison for a 3 Month Fixed-Term.

As a CRC Ambassador you will represent Cartier in all customer contacts, via, e-mail and other forms of media.

If you have passion for delivering exceptional customer service and enjoy working in a dynamic, inclusive team, we welcome you to apply now!   

HOW WILL YOU MAKE AN IMPACT?  

 We are seeking a conscientious and patient team player who is keen to learn and make a difference to our customers.

• Handle both inbound and outbound customer contact.
• Facilitate online sales in order to reach set goals and objectives.
• Carry out the outmost remote experience, no matter the channel of communication or topic of enquiry.
• Drive a client-centric approach to each client interaction, facilitating a strong connection.
• Follow Cartier policies and procedures as outlined during training/guidelines. 
• Proactively offer solutions and constant communication to each client, especially in case of complaints or operational challenges.
• Connect directly with the appropriate subject expert matter when necessary to provide the most accurate and reliable information to clients.
• Escalate the emergency system issues to the team leader in a timely matter, and report findings on system improvement if any.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?   

We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have:  

• Experience in retail sales, customer service or experience in contact centre/eCommerce. – in luxury industry is a plus.
• Customer service and sales oriented
• Skilled in speaking/writing communication
• Fluent in English – (Bonus if Mandarin is fluent)
• Tech Savy, SAP CRM, Salesforce experience is a plus.
• Flexibility with working in shifts and having weekend and public holidays availability if required.

HOW DO WE KEEP YOU SMILING:  

• A great opportunity to be a part of a dynamic and diverse team.  
• This role will help build your knowledge and experience in aspects of Client relations.
• Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.   

YOUR JOURNEY WITH US:   

• After being shortlisted, you will receive a call to discuss the role and for us to get to know you from our Talent Acquisition Partner.   
• If you are successful through the phone interview, you will be invited to attend an interview with the CRC Team Leader and the CRC Manager.
• From there if successful, you will sit an interview with our Clients Director and Senior HR Manager.
• The successful candidates will start with the business after reference and police checks are completed.