Deputy Boutique Manager

Cartier is looking for a Deputy Boutique Manager to join the dynamic boutique in Stockholm.

As an Ambassador of the Maison, you efficiently assist the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

HOW WILL YOU MAKE AN IMPACT?

• Being responsible for the back office and administration of the boutique
• Ensuring the execution and delivery in time of all boutique reports
• Overseeing the boutique expenses
• Implementing all brand and boutique policies, procedures and guidelines
• Assisting the Boutique Manager to make a diagnosis based on a solid performance analysis, reviewing of competencies and environment to define action plans to achieve brand, boutique and category sales targets
• Leading the implementation and monitoring of the action plans
• Assisting the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets
• Assisting the Boutique Manager to monitor boutique KPIs and individual objectives of the Sales Associate
• Being responsible for of the integration and training of new comers
• Ensuring the day-to-day management, training, coaching and motivation of the boutique team
• Under the supervision of the Boutique Manager, evaluating the individual performance and supporting personal development and talent development
• Ensuring the day-to-day management of the After Sales team
• Assisting the Boutique Manager to ensure a unique and high professional client service within the boutique
• Assisting the Boutique Manager to implement and monitor the ROI on CRM programs and actions
• Acting as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Minimum 7 years of experience in Retail or Hospitality
• You are results oriented and have the ability to take initiative.
• Excellent analytical skills and client centricity mindset
• Strong leadership skills to organize, animate a team with genuine values of inclusivity and trust
• Fluent in English and Swedish, both verbally and in writing

HOW DO WE KEEP YOU SMILING?

• A great opportunity to be a part of a dynamic and diverse team that goes the extra mile to uphold outstanding service for our beloved clients
• We value our people, and you will be provided with an intensive on-boarding and continued training throughout your career to grow with Cartier.
• This role will also help deepen your knowledge of luxury whilst enhancing your expertise in boutique management

YOUR JOURNEY WITH US:

If your application is selected, you will receive an introductory call the HR Business Partner to discuss the opportunity.

If you are successful through the interview, you will be invited to attend an interview with our Boutique Manager to assess your fit for the role and who will share insights on our team dynamics and the overall vision.

Finally, you will meet the Area Sales Manager to ask any questions and have the final feedback.