Reference Code:  33584

Boutique Director, Stockholm

Stockholm, AB, SE


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


As an Ambassador of the Maison in Sweden, you will be responsible for the development and optimization of the boutique and the assigned country regional performance and profitability by managing and developing the boutique team, and the client network.



You will lead a team of 7 team members, to provide exceptional and unique experiences to local and international clients. Besides achieving or exceeding the boutique KPIs, you will act as an ambassador of the Maison.



In collaboration with the different departments at our local HQ, you will be responsible for driving and growing the boutique’s commercial and operational performance. You will oversee, monitoring key retail KPIs, and defining action plans to drive sustainable growth across all our product categories.


Providing inspirational and motivational leadership, you will be managing and developing your people and organization with a high level of agility and efficiency. You will translate the boutique’s vision and ambition into collective and individual objectives.


As an Ambassador of the boutique and the Maison, you will represent the boutique at local and international meetings and events. You will uphold the image and reputation of the boutique by ensuring a perfect implementation of Cartier high standards.


Through the management of CRM and clienteling initiatives, you will infuse a client-centric approach at each level of the boutique organization and promote proactive clienteling practices to ensure best-in-class client experiences within a highly digitalized environment. You will support and guide team members in actively developing the business by recruiting new clients.


In accordance with our Maison policies, procedures, and guidelines, you will be responsible for supervising operations.


How will you experience success with us?

• Graduated with a master’s degree or equivalent and 5+ experience in retail, managing a team in luxury and/or hospitality. Knowledge of the watch & jewelry industry is a plus

• Experience in an international environment managing diverse, international teams

• Fluent in English

• Excellent analytical skills and understanding of retail productivity levers along with solid digital skills and interest in new technologies and media

• Solid expertise in clienteling and in dealing with VIP clients

• Strong organizational skills and long-term vision

• Entrepreneurial mindset with strong proactivity and creativity

• Strong interpersonal skills to handle internal and external stakeholders

• Strong leadership, communication, and managerial skills

• Must be available to work retail hours (including weekends), travel for trainings, client events etc. as needed



Be part of an inclusive, diverse culture, where everyone’s contribution is respected and feel like you belong.

We will empower you to experiment and explore.

You will have access to a wide range of trainings.


If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity.

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont