Boutique Director

CONTEXT

The first Cartier boutique in Switzerland, nestled within the historic Badrutt’s Palace Hotel in St. Moritz, has been a symbol of luxury since its opening in 1975. This 170 square meter boutique, located in a building listed as a historical monument, operates seasonally, providing an intimate and familial atmosphere that caters to an exclusive clientele. As the Boutique Director, you will lead our team in delivering exceptional service and upholding the distinguished Cartier legacy in one of the world's most prestigious destinations.

HOW WILL YOU MAKE AN IMPACT?

The Boutique Director manages and will develops a multicultural team. You will be responsible for achieving our commercial ambitions and providing our customers with unforgettable experiences that reflect the Maison signature, while ensuring the excellence and compliance of boutique operations.

An agile and inspiring leader, a true ambassador for the Maison, you will be the driving force behind an emblematic boutique with international resonance, which you will also be responsible for promoting internally as an incubator for our best talents, professions and operating models of tomorrow.

YOUR RESPONSIBILITIES

Working in collaboration with the various Cartier Switzerland departments, you will be responsible for the boutique's commercial and operational performance by improving the main retail efficiency indicators, developing the team's skills and optimising operational costs.

As an experienced and exemplary manager, you will create a positive and motivating environment that encourages performance, learning and personal development. Managing, training and developing your team gives you a sense of fulfilment and gives everyone the opportunity to contribute to our collective success. Developing your employees’ skills and optimising the organisation of the boutique life in an agile way are key to achieving and surpassing the objectives set. Creative and proactive, you will translate the boutique's strategy and ambitions into individual and collective priorities and objectives on a daily basis.

As an ambassador for the boutique and the Maison, you will be an exemplary embodiment of the image and values of the Maison, which you will represent to all its internal and external audiences, both in and out of the boutique. You will be approachable, engaging and professional at all times, and demonstrate an excellent level of self-awareness.   

Working closely with the sales and communications teams, you will ensure that the customer is constantly at the heart of your actions at all levels of the organisation, in strict compliance with the Maison's image and strategy. Guaranteeing the perfect orchestration of the customer experience, you will bring to bear at the highest level our expertise in terms of hospitality, personalised experiences and event programming.

Attentive to the smallest detail, uncompromisingly demanding but agile at all times, you will ensure the quality and enrichment of our database and its strategic and tactical activation in the service of our stated ambition: to engage and surprise our customers of yesterday, today and tomorrow.

You will be responsible for ensuring that the customer strategy, the customer action plan and the boutique's annual events programme are fully deployed to enhance its appeal and influence.

In compliance with the policies, procedures and directives of our Maison, you will supervise operations and be responsible for promoting a culture of efficiency and continuous improvement at all levels of the organisation. All these actions converge to serve a triple objective: the perfect management of flows, the optimisation of the employee experience and the fluidity of the customer experience.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Master's degree or equivalent
• 10+ years Retail experience in managing and developing large teams
• Strong leadership, communication and management skills with a flair for business and customers.
• Knowledge of the luxury goods industry and the jewellery and watchmaking sectors is a plus.
• Strong organisational skills and long-term vision.
• Strong expertise in clienteling and handling VIP clients.
• Performance culture and results orientation.
• Excellent analytical skills and understanding of retail productivity levers.
• Experience in an international environment.
• Fluency in French and English.
• Strong digital skills and an interest in new technologies and media.
• Strong interpersonal skills.
• Willingness to work weekend shifts and travel for training, customer events, etc. as required.