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Reference Code:  9155

Sales Coach

Singapore, 01, SG

Permanent
  
  

Cartier, l'artisan des passions.

MAIN PURPOSE

 

Is an Ambassador for My Cartier Touch, the service signature for the Maison’s client experience.

Leads, promotes and is instrumental in the implementation of the program locally.  Through tailored coaching of the sales teams,

you help them grow and contributes to an improved client experience and satisfaction.

 

The role will support key missions under talent management (acquisition, development & assessment) for the boutique teams,

animate product training and provide HR administrative support.

 

Duties and responsibilities include and are not limited to ;

 

 

KEY RESPONSIBILITIES

 

MCT strategy implementation

  • Understand retail strategy and participates with the local retail team to implement MCT in all boutiques.
  • Guarantees the knowledge, understanding and application of the My Cartier Touch-recommendations to all.
  • Define the annual plan for coaching ensuring the international guidelines are met (2 coachees per  half day or 10 coachees max per week, this number is also dependent on the annual HR calendar of activities).

 

Sales team coaching

  • Listens to, observes and evaluates the coachees’ in real-life situations and role plays.
  • Analyses and debriefs with the coachees’ and identifies strengths and axes of improvement.
  • Draws up individual action plans for the coaches.
  • Ensures that each coachee individually takes responsibility for the application and follow up of the action plans.
  • Is the warrant of the correct use of all My Cartier Touch-tools
  • Together with the Boutique Management teams, animates sessions in boutiques in relation to My Cartier Touch
  • Reports on new sales expert talent (HJ) competencies identified through Coaching Sessions.

 

Reporting

  • Provides the Boutique Management with feedback after each coaching session.
  • Regularly monitors the Mystery Shopping and Client Experience Barometer results and provides his/her management with the results and indicates potentials of improvement and makes recommendations of actions to implement.
  • Takes part in and provides regular feedback of My Cartier Touch-activities at an international level so that the program is in line with boutique reality.

Profile

  • Graduate in Business or Social Science
  • At least 3-5 years in retail with experience as a people developer
  • Bi-lingual (English and Mandarin)

 

COMPETENCIES

  • Leadership qualities
  • People developer – coaching skills
  • Self-motivated and result orientated
  • Effectively communicate with all levels of staff from management to frontline staff
  • High in people and change agility
  • Analytical, observation and assessment know-how
  • Excellent time management skills

 

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