Client Service Advisor

We are currently looking for an experienced Client Service Advisor to join our Cartier team in the flagship Boutique of ION Orchard - Singapore! If you have a heart for luxury jewellery & watches and want to be at the cornerstone of the client interaction and experience, we welcome you to apply now!

HOW WILL YOU MAKE AN IMPACT?  

• As an Ambassador of client service and communication for the Maison, you will be responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of their creations. You will provide after-sales service resolutions/solutions that meet and/or exceed clients’ expectations, to ensure the highest level of client experience.

KEY RESPONSIBILITIES

1. Client Service and Client Communication:                     

• Responsible for delivering a warm and gracious welcome to each client while exhibiting Maison values and exceeding client experience expectations
• Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service
• Understand client’s needs and identify and discuss appropriate solutions
• Ability to communicate and respond to clients inquiries based on strong knowledge of technical explanations of service
• Possess a strong understanding of  Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience
• Ability to perform on-site quick services such as strap changes, bracelet sizing (non-gold,) steam cleaning, cord changes, engraving & embossing. 

2. Sales:

• Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
• Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links)
• Provide meaningful and relevant insight to customers regarding the creations or services Maison can provide (cross-sell)
• Ability to partner with Boutique colleagues on sales (accessories, watches and jewelry)

3. Daily Operational Support:

• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.).
• Must partner and assist with Boutique daily opening/closing
• Assist with Boutique projects as needed and related to Client Services (inventory, organization, restocking of supplies)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?  

We believe in shared success and understanding that with your actions you elevate your team and brand.  

To contribute to team success, you: 

• Strong interpersonal skills, empathy, integrity, emotional control, patience, commitment, and discernment.
• Client service-oriented, solution-driver & team player
• Excellent verbal and written communication skills
• Previous experience in client facing role and aptitude for organisation
• Knowledgeable about Watchmaking, and Jewelry techniques and Cartier products
• Fluency in English and Mandarin
• Available to work retail hours including weekends in a fast-paced retail store environment.

HOW DO WE KEEP YOU SMILING?  

• A great opportunity to be a part of a dynamic and diverse team that goes the extra mile to uphold outstanding service for our beloved clients 
• This role will also help deepen your knowledge of luxury whilst enhancing your expertise in boutique operations, sales and client services
• Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level 

YOUR JOURNEY WITH US:  

• After being shortlisted, you will first meet the HRBP to get to know YOU and give you a preview of the team dynamics and company culture  
• Subsequently, you will be meeting with the Boutique Director to dive deeper and assess your fit to this role. He/she will also share potential growth opportunities should you be successful in this position 
• Finally, you will meet with the Commercial Director to find out more about how we operate and an opportunity for you to ask questions about the business and the Maison.