Reference Code:  16441

VIE - Digital Project Coordinator - Shanghai

Shanghai, 31, CN


Cartier, l'artisan des passions.

The VIE in this role will support the Maison’s strategic digital projects in China.




Key responsibility 1 – Digital projects coordination

  • Support on implementing the strategic CRM digital application and projects, both online and offline
  • Cross-functionally coordinate with internal / external, local / global teams to ensure the high quality and timely project delivery
  • Manage the project roll-out to boutiques with on-site training and remote support, leveraging all internal / external resources
  • Track and analyze the project results, provide valuable insights of enhancements
  • Deeply understand the digital trends of today and transform the knowledge into the business application


Key responsibility 2 – Omni-channel client experience exploration

  • Fully understand the client needs of an ultimate and seamless experience in the luxury world in China, and detect the opportunities to enhance the offers of the Maison
  • Work with retail, e-commerce, client service, IT and digital teams to develop and deploy the action plan according to Maison’s omni-channel strategy of seamless and consistent client experience throughout all touch points

Key responsibility 3 – Digital trends and market monitoring

  • Follow up closely the digital and industrial trend, provide monthly report of market research
  • Build good relationship with digital pioneers in the market and explore the partnership with high-tech and start-up companies to meet the project needs


  • Bachelor degree or above
  • Minimum 2 years working experience with luxury / fashion or luxury hotel industry
  • Minimum 2 critical project experience in WeChat / Tmall / digital / CRM / Omni-channel related domains
  • Strong planning, multitasking and project management skills
  • Very good sense of aesthetic and brand image
  • Excellent communication skills and relationship management skills
  • Adaptable to change and uncertainty with the flexibility to work in a fast-paced, start-up, and multicultural environment
  • English and Chinese speaking is must

Competencies Request:
Technical Requirements:

  • Proficient with Microsoft Office Programs (Word, Excel, and PowerPoint), especially on Excel & PowerPoint.
  • Skilled in both written and spoken English and Chinese Mandarin
  • Skilled in media making tool (PS/AI/Sketch/Premiere etc.) is a plus.
  • PMP certification is a plus

Interpersonal Requirements:

  • Curiosity & savvy in high-tech or innovation
  • Product/Project design thinking
  • Attention to detail and preciseness
  • Logical thinking
  • Positive attitude and good team player
  • Self-starter, takes initiative and responsible personality
  • Strong interpersonal communication skills


Eligibility to the VIE Program

  • Candidates between 18 and 28 years old
  • Nationals of Member States of the European Economic Area (EAA), who have fulfilled their national service obligations