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Reference Code:  20101

Area Coaching Assistant Manager

Shanghai, 31, CN

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

JOB TITLE:  Area Coaching Assistant Manager
REPORTING TO: National Coaching Manager         

LOCATION: Shanghai, China
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MAIN PURPOSE
Is a professional internal Coach who works closely and helps sales teams (commercial retail & POS team) to grow and contribute to not only improved client satisfaction, business performance, operational management, but also their own self-development through tailored coaching sessions.
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KEY RESPONSIBILITIES
    Key responsibility 1 – Sales team coaching
•    Listens to, observes and evaluates the coachees in real life and role plays
•    Analyses and debriefs with the BTQ managers and coachees, identifies and axes of improvement
•    Defines the annual plan for coaching insuring the local and international guidelines (x coaching per sales associates per year)
•    Draws up individual action plans for the BTQ and coachees after each coaching session
•    Ensures that BTQ manager takes responsibility for the application and follow up of the BTQ and individual coachees’ action plans
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    Key responsibility 2 – MCT strategy implementation & Service Monitoring
•    Is the warrant of the correct use of My Cartier Touch-tools
•    Understands retail strategy and participates with the local retail team to implement MCT in all boutiques
•    Together with the Boutique Managements, animates sessions in boutiques in relation to My Cartier Touch 
•    Guarantees the knowledge, understanding and application of the My Cartier Touch-recommendations by all
•    Regularly monitors the overall service standard by projects (Mystery Shopping & Client Experience Barometer) and provides relevant management team with the performance reports
•    Based on the result of the trend and priority drives of service performance, indicates potentials of improvement and makes recommendations of actions to implement
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    Key responsibility 3 – POS team supporting
•    Partnership with POS team to provide on-site service guidance based on Cartier selling ceremony
•    Analyses and debriefs with the POS BTQ & area/regional managers, identifies and axes of improvement
•    Draws up individual action plans for the BTQ after each visit
•    Facilitates on-boarding service training of new POS boutique opening
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    Key responsibility 4 – On-site training & Team Lab 
•    Finds and collects sales teams’ common needs, designs and conducts team lab to inspire, brainstorm, influence sales teams to work out the solution/action plan to the pain point
•    Conducts on-site training once on a topic covering selling ceremony, new launched product knowledge, customer relationship management, high-end events project handling, etc.
•    Co-work/support other functions to deliver commercial retail retiled trainings
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    Key responsibility 5 – Reporting
•    Provides the Boutique Management with feedback after each coaching session
•    Takes part in and provides regular feedback of My Cartier Touch-activities at local and international level so that the program is in line with boutique reality
•    Development plan (i.e. potential individual assessment…) 
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QUALIFICATIONS

Experience:
-    Bachelor’s degree 
-    5+ year of experience in boutique/supervisory at luxury service or field coach training experience
-    This person shall have global vision, and good level of empathy, passion and creativity to work in a leading and fascinating luxury brand 
-    This person can transversally work well with others, drive things with strategic approach and build strong learning culture
-    This person shall obtain in-depth knowledge of training and development field and excellent understanding of retail environment and retail business
-    Ability to convey enthusiasm around project, strong communication skills, knowledge of selling skills, highly developed capacity for active listening and observation, pedagogical approach 
-    Selling skills
-    Local language, fluent in English  

COMPETENCY REQUIRED:
−    Entrepreneurial Spirit 
−    Customer focus
−    Managing & Developing team
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DIMENSION:
    Geographical area under responsibility: Regional
    Headcount supervised: 0
    Internal contacts: 
    Strong functional line of reporting with National Coaching Manager
    Liaise with Training team and Commercial team
    Liaise with POS team
    Liaise with HR Training team 
 


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Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont