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参考代码:  41563

Area Manager

Beijing, BJ, CN

Permanent
  
  

卡地亚的故事建立在大胆和热情的基础上。 170多年来,我们一直秉承大胆,开拓的精神,不断激励着我们各个专业领域的团队,从精品店到工作坊和总部办公室。 我们来自90个国家的7,500多名同事秉承共同的独立精神,追求卓越,团结一致,致力于通过突破创造力的边界,不断丰富我们的品牌传承。

  
  

MAIN PURPOSE

 

This role is in charge of all retail sales activities in the respective area. Frequent domestic travel is required in order to achieve the agreed sales target of each boutique. Implement company projects and ensure it is well communicated in the boutiques.

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KEY RESPONSIBILITIES

 

  • Key responsibility 1 –Market intelligence
  • Provide first-hand information concerning commercial projects in each city.
  • Collect and develop market intelligence within the industry and update the competitors’ information or sales activities in China to the Regional Manager.
  • Maintain good relationship with the landlords and support negotiation with them on lease contract and business terms.

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  • Key responsibility 2 - Operations
  • Directly supervise the daily operations of the boutiques in the area. Align with the company requirements of compliance & service standard.
  • Regular visit to the boutiques in the area. Provide feedback to boutique managers and staff to make improvements in a timely manner.
  • Update the visit feedback report on monthly basis for better tacking & follow-ups in the future.
  • With the assistance by the Coordinators, to control the boutiques T&E costs and the selling expenses in own area. Ensure the company policy and the compliance requests are followed.
  • Be responsible for cross checking the individual commission according to the sales invoice / bank slips.
  • In charge of checking the sales invoice & the relevant supporting documents to meet the compliance requirements.
  • Work together with Region Manager to ensure the smooth boutique opening & renovation. Support all the on-site arrangements, supervise product/PLV order, monitor the execution of Visual Merchandising and any other related opening/revocation procedures.

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  • Key responsibility 3 – Sales Management
  • Develop area/city action plan to achieve commercial target in terms of qualitative & quantitative aspects.
  • Administer sales and manage overall turnover & profit.
  • Provide sales estimation for new product launch, and monitor the corresponding sales activities
  • Analyse and evaluate product sales results, collect and provide qualitative feedbacks
  • Guide boutiques to improve the repurchase rate.
  • Support boutiques to identify & develop the High Jewellery clients.
  • Provide specific action plan of each boutique to make the Btq / sales team to achieve higher performance.

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  • Key responsibility 4 – Customer Relationship
  • Maintain relationship with the landlords through brand events / product launch animation.
  • Develop new customer database through joint-event / joint-promotion with different partners.
  • Monitor the handling of outstanding after-sales claims within the respective area.
  • Improve overall service quality to meet Satisfaction Barometer standard.
  • Improve all CRM program follow-ups.

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  • Key responsibility 5 – Team Management and Development of Boutiques
  •  Set clear roles and responsibilities of each team member.
  •  Manage boutique managers by monitoring and evaluating performance, and by conducting corrective or disciplinary actions.
  • Provide training, coaching & feedback for career development.
  • Retain people by motivating the team to gain job satisfaction.
  • Recruit the team in a timely manner to meet the business development needs.
  • Identify the employees’ potential & the talents in the existing team.
  • Assess, define and oversee retail and in-boutique training program to support and monitor the integration of the employees.
  • Inspire and motivate boutique managers to build a cohesive and productive team.

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QUALIFICATIONS

 

Experience:

  • Excellent understanding of the selling process and of customer behavior
  • Good communication and negotiation skills
  • Leadership skill is vital, to give the directions and to nurture the commercial team
  • Having at least 5 years’ experience in sales, including 3 years or above area management or multi store management experience
  • Having strong analytical skill 
  • Proactive working attitude and willing to take challenge
  • Open minded and be able to quickly adapt to changes
  • Fluent in both Mandarin and English

 

COMPETENCY REQUIRED:

  • Entrepreneurial Spirit
  • Customer focus
  • Managing & Developing team

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