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参考代码:  35245

Senior E-commerce Service Executive

Shanghai, SH, CN

Permanent
  
  

卡地亚的故事建立在大胆和热情的基础上。 170多年来,我们一直秉承大胆,开拓的精神,不断激励着我们各个专业领域的团队,从精品店到工作坊和总部办公室。 我们来自90个国家的7,500多名同事秉承共同的独立精神,追求卓越,团结一致,致力于通过突破创造力的边界,不断丰富我们的品牌传承。

  
  

MAIN PURPOSE

The purpose of the position is to play a key role to support new project and optimize current process for Client Relation Center team. In addition, The Executive is responsible to initiate innovative CRM approaches to satisfy online clients.

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Key responsibility:

  • In collaboration with the line manager, support to develop the innovation programs to achieve platform vision and mission for omni-channel, such as Tmall , Live video chat ,WeCom, etc.
  • Well know company system, Client Relation Center workflow, and familiar with Tmall related system. Constantly optimize the process to help Client Relation Center to improve work efficiency.
  • Build and optimize CRM project with Client Relation Center team to engage online clients, ensure Cartier delivering best in class service to it’s final clients.
  • To furnish CRC information regularly, analyze the reports, adjust the working plan and dig out new opportunities according to the market to reach target effectively.
  • Proactively monitor competitors, other industries, and different external platform’s best practices/trends/initiatives to continuously improve our creativity and competitive advantage.

 

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QUALIFICATIONS

 

Experiences:

  • Bachelor degree +
  • At least 5 years’ experience in ecommerce with Tmall experience is a must
  • Experience gained from live broadcasting, media, other related majors is preferred
  • Customer oriented and prefer brand CRM experience
  • Skillful in excel & ppt, strong data analysis skill with excel pivot table, formula etc.,
  • Work proactively with strategic and innovative mindset
  • Swift react, excellent communication and negotiation in tough situation skills
  • Strong analytical and problem-solving skills
  • Fluency in English

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历峰集团在奢侈品领域拥有多家全球领先的公司,尤其在珠宝,手表和书写工具方面具有优

手表和书写工具方面具有优势。卡地亚于1988年加入集团。

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