Reference Code:  12266

Assistant E-Commerce Operation Manager

Shanghai, 31, CN


Cartier, l'artisan des passions.

REPORTING TO  E-Commerce Manager

LOCATION   Shanghai


Reporting to the E-Commerce Manager has 3 major missions:
- Ensure the system stability and operation process smooth in all online sales channel, including Cartier official website, Wechat Mini program, phone sales and other new channels such as Tmall;
- Follow up the order process of eCommerce and achieve budget target in line with service excellence standards
- Support the reporting and reviews


 Key responsibility 1 : E-Commerce Target Achievement
- Manage daily, weekly, monthly, quarterly sales forecasts and make sure the target achievement.
- Analyse daily sales/KPIs and work on next step action plans.
- Communicate periodically with TP operation team and Tmall contact window to follow up on action plans to achieve Tmall Flagship store target.
- Regular review with online chat team to improve the online service and seek for more sales opportunities.

 Key responsibility 2 : Store frontend management
- Coordinate with HQ to align the page plan of official website.
- Coordinate with product and communication team to manage store page plan according the validated campaign calendar.
- Coordinate with E-marketing team get content and arrange agency to update store display and product page as plan.

 Key responsibility 3 : E-Commerce Operation
- Work closely with relevant Cartier and Richemont department to make order process smooth and do optimization of the process if necessary.
- Help CRC and logistic to deal with return and exchange orders.
- Support Finance team to do reconciliation regularly.
- Manage all materials including PLV, cross selling and gifts fulfilment.
- Follow up implementation of the client feedback systems and keep on improving client experience online.

      Key responsibility 4 : TP management
- Set KPIs for different agency and TP teams.
- Regular review and keep improving their service level following the brand expectation.
- Arrange training for agency and TP including online service team.
- Manage TP



Excellent knowledge of the eCommerce
Great sensitivity to clients needs & aspirations
Excellent interpersonal and communication skills
Ability to work and grow in a complex and multicultural environment
Service and result oriented, business sense
Analytical, problem-solving and innovative
Ability to set, meet and exceed targets

Deep knowledge of Chinese ecommerce industry
Deeply sales-oriented
Min. 5-year experience in e-commerce business in an international environment and 2-year experience of Tmall flagship store operation.
Experience in management is preferred.
Problem-solver, service and result oriented
Assertive, flexible, dynamic, enthusiastic, proactive, rigorous, supportive, team player