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Reference Code:  28837

Client Activation Manager

Shanghai, 31, CN

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

JOB TITLE   Client Activation Manager

REPORTING TO  Senior CRM Manager

LOCATION   Shanghai

MAIN PURPOSE
Within the framework of Chinese localization of SAP in the company, Client Activation Manager leads a team with 2 subordinates, contributes to the implementation of CRM Clienteling program WARM and digitalized client marketing platform Salesforce and local solution.  
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KEY RESPONSIBILITIES
• CRM loyalty program management
o Have a good understanding of CRM, clienteling, and luxury industry 
o Localize the global loyalty program according to the distinctness of China market
o Co-work with cross functions to carry out CRM action plans
o Be the interlocutor with CRM team and other departments, transfer CRM knowledge and best practices to end users in retail team
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• Implementation of CRM digital application:
o Well know the business needs of end users; help collect the business requirements and support the development of CRM application
o Participate in all testing, assimilate the mechanism and business scenarios, and provide consolidated feedback to the development team for enhancement
o Deliver the system to the end users, preparing training material, planning the scheme, conducting the on-site training and supporting in a continuous way
o Organize the related review with cross-functions, providing valuable analysis and enhancement solution
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• Client marketing
o Involved in the client data projects and detect data opportunities to meet the business needs
o Utilize the Salesforce to design and deploy the client journey across all channels
o Work with global team and different functions to well support CRM activities integrated into Marketing campaigns
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QUALIFICATIONS

Experience:
• Smart and logical thinking
• Data sensitive, strong skills of Excel and be familiar with Salesforce is a plus
• Problem-solver, service and result oriented
• Solid coordination between different teams with good interpersonal, communication and organization skills
• Ability to work in a complex and multicultural environment
• Ability to work with both independency and team spirit in a fast-paced environment
• Minimum 5 year working experience in CRM or luxury retail operation
• Fast-learner, rigorous and conscientious, flexible, dynamic, proactive and team player
• Excellent communication skills in English and Chinese
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DIMENSION:

 Headcount supervised:  2


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Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont