Reference Code:  89890

[Cartier] Specialist Operations Manager

Seoul, 11, KR


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.


JOB TITLE                                               Specialist Operations Manager



REPORTING TO                                      Specialist Director









Developing Cartier Watch Wholesale Business with Specialist Retail Partners and relevant stakeholders.








Key responsibility 1

Sales operation

  • Sell-Out / Sell-In management with POS in line with Specialist's annual & monthly objectives.
  • Regular business report (weekly / monthly / quarterly) to  provide the market trend & competitors sales to SP director.
  • Monitor sales trend, and develop & implement proper action plans in accordance with SP's strategic directions / objectives.
  • Monitor POS & individual sales performance of POS staff & take corrective action if necessary
  • Incentive scheme implementation and budget management in cooperation with the team
  • Manage and monitor SP's budget & expense



Key responsibility 2

POS operation

  • Set up and implement POS operation guideline in line with Cartier's global guideline
  • Organize regular POS meeting (Partners, POS managers), Monitor feedbacks from POS in preparation of POS action plans.
  • Co-work with other department (VMD, SDP, MKT, Etc.) to provide the excellent quality of service and POS environment.



Key responsibility 3

Network Development

  • Support Specialist’s network strategy to align with other commercial channels.
  • Conduct practical opening/closing processes & co-work with SDP, Partners, and Dept. stores.
  • Handling legal affairs in regards to POS operations from drafting to conclusion (Contracts, Official Document, Liasion with HQ & RIC legal team, and local attorneys.)
  • Communication with Retailers, and Partners



Key responsibility 4

Team Management

  • Set up objective/responsibilities of sales team in line with Specialist’s annual objective & Overview performance progression
  • Mid and Year-end review of sales & operation performance with sales team.
  • Cartier's ambassador competency development



Key responsibility 5


  • Approve stock return and FOC request upon return & exchange policy
  • Handling customer complaint in cooperation with CS & POS.
  • Leading other ad-hoc projects & tasks when it's required.




- University Degree with 5~8 years experience in Luxury industry (Watch, luxury retail background is a plus)

- Hands on Attitude

- Problem solving and process management skills

- Good interpersonal skills, excellent communication and negotiation skills

- Act as a team player

- Fluent in English

- SAP Preferred, Excel and PPT is Must

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont