[Cartier] Retail Director
Seoul, 11, KR
Job Title: Retail Director
Reporting to: Commercial Director, Commercial Dept.
Main Purpose:
What we are looking for: Cartier Retail Director will play a critical role in supporting the Commercial Director within our high jewelry & watch business. This position encompasses a wide range of responsibilities, including driving sales performance, enhancing retail productivity, elevating consumer engagement & experience and ensuring seamless boutique operations. As a key leader in the Korea Retail Team, Cartier Retail Director will work to uphold the brand’s exceptional standards while fostering growth and innovation across all touchpoints of our high jewelry & watch retail network. This is an opportunity to make a meaningful impact in a dynamic and prestigious environment, delivering excellence in every aspect of the customer and boutique journey.
Main Responsibilities
1. Commercial Strategy
- Steer the area commercial strategy to drive a strong long-term vision / sales management
- Develop the domestic retail network & commercial strategies to achieve sales target in terms of qualitative & quantitative aspects
- Implement retail strategy to ensure annual business objectives are met
- Business partner management (landlords, dealers etc.) along with Commercial director and RD
2. Sales/KPI Management
- Develop the action plan and implement to achieve sales target
- With sales/ KPI analysis, drive boutiques performance in qualitative & quantitative
- Strategically plan sales incentive and maximize the efficiency of sales incentive
3. Clienteling Excellence
- Consistent collaboration with CRM team to develop actionable tools and process for Clienteling on the floor
- Ensure retail excellence / compliance and support the brand activities and projects (Events, Pop Up, Pop in etc.)
4. Retail Team Leadership & Talent Development
- Provide coaching, training & Feedback for career development
- Drive retention of store and retail team through collaboration with Cartier HR
- Provide feedback on training and floor coaching programs of boutiques
5. Boutique Operation Management
- Ensure operational excellence / compliance and support the brand activities and projects (Events, Pop Up, Pop in…)
- Identify BTQ opening / renovation / closure opportunities and monitor network footprint
- Drive Operational excellence projects of both HQ and market
- Directly supervise internal boutiques
- Manage boutique budget and its cost
- Regular visit boutiques and provide feedback
- Control and minimize operational risk based on compliance guidelines
6. Others (Brand Representation etc.)
- Engage with store project by networking strategy development & planning execution.
Preferred Qualifications:
- Education: Bachelors’ degree at university
- Years of experience: Min. 16~18 years of experience in luxury global company & industry
- Specific career experience
- Strong understanding of luxury retail industry (esp. high jewelry and watch knowledge or interest preferred) and retail strategy management experience
- +9~10 years of leadership experience – Candidates should demonstrate their own team management experience (esp. big size team management) and need to showcase a stable leadership
- Excellent communication and interpersonal skills are required
- Language skills: Strong business English communication skills are required
- Preferred personality: Team spirit, autonomous attitude, open-minded and passionate
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www.careers.cartier.com
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont



