[Cartier] High-end Business Client & Talent Development Manager

JOB TITLE                                               High-end Business Client & Talent Development Manager

LOCATION                                              Korea

MAIN PURPOSE

Responsible to manage and develop HBD client & event planning and talent management, defining the commercial strategy in terms of customers’ portfolio, HJ event planning and HE career path development co-operating with HB product marketing manager for HE business development and its solid growth.

KEY RESPONSIBILITIES

High-End Sales Management

• Plan the annual event & recurring sales target management
• Ensure follow-up of the international and local HJ event strategy and sales target
• Sales scenario development for client and product and consolidation with SAs
• Develop facilitator & external partner network and commission management
• Monitor and report performance of external facilitator and network activity
• Sales (A&P) & Opex (S&D) Budget planning and execution

High-end Business Client Management

• Plan a HE client engagement program and develop the exclusive experience
• Manage client satisfaction related to event and Maison client activities
• Client targeting for local and international event and analysing milestones (pre/during/post)
• HE client profiling and discover new and prospect client collaboration with facilitator and department PSR
• Ensure efficient internal communication on client recruitment among relevant teams
• Maison Client Program set up and execution collaboration with communication team
• Yearly gift plan according to sales strategic plan

High-end Business Event Management

• Manage and develop the international and local HJ event client treatment program
• Manage qualitative and quantitative post event report to region and HQ
• Local and international event client profiling and discovery
• Recruit clients to achieve business objects and sales target
• Arrange VIP itinerary and treatments in coordination with external agencies-
• Initiate the HJ event operation and collaborate with all relevant team to execute events with complete understanding of each R&R
• Manage event budget from the beginning, the quotations, to the end, the final invoices, in due course especially following the procurement policy of Richemont group

High-end Business Talent Management

• HB members activity screening and recruitment collaboration with HB coaches
• Annual assessment of HB international and local community member
• Develop quality of encompassing and targeted booster program working with HQ
• Analyze HE sales and individual performance of HB community
• Set up the yearly HB community seminar and one-to-one coaching plan
• Recruiting potential member and short/long term staffing strategy
• HB members activity screening and recruitment collaboration with HB coaches
• Regular coaching & counselling with HJ sales community

REQUIRED SKILLS :
 

• University degree followed by at least 10 years’ experience, preferably in Retail business. Luxury Jewelry and/or Watchmaking experience is a plus
• Customer focus & Good communication
• Great sensitivity to client needs & aspirations
• Strong in Multi-tasking / Well-organized
• Cross- Functional
• Flexibility & Skilled negotiation
• Client & Service oriented and eager to be on the field, interaction with clients and partners
• Excellent interpersonal, collaboration and communication skills with a strong team spirit
• Luxury Business Awareness
• Speak English fluently