Reference Code:  97359

[Cartier] High Jewelry Client Assistant Manager

Seoul, 11, KR


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.


JOB TITLE                                               HJ Client Assistant Manager


REPORTING TO                                     HJ Client & Talent Development Manager


LOCATION                                              Korea




Responsible for planning and implementing Maison Client Programs, executing local and international events, managing HE client data, and assisting HJ Client & Talent manager. The objective of this role is to develop exclusive High-End client experiences aligned with Maison’s strategies and to enhance client engagement and loyalty through High-End client activities.






1. High-End Client Experience Development

  • Plan and implement Maison Client Program (MCP) annually and update activity result and feedback
  • Prepare MCP calendar co-working with Maison Client Manager and Event Team
  • Investigate and research for development of Art of Cartier classes and contents
  • Responsible for MCP (Art of Cartier) onsite operation management and client treatment
  • Provide recap after each MCP
  • Operate one-to-one client treatment upon request
  • Work closely with relevant teams to identify HE clients’ needs and proactively respond to elevate the client experiences
  • Control and implement HE annual recurring gift program and occasional client treatment gift
  • Plan and control HB Annual support for HB community members to boost up HE sales


2. High-End Event Support and Execution (Local and International)

  • Assist HJ Client & Talent Development Manager in event planning and operation
  • Support HJ events in terms of client recruitment and event preparation, and monitor staff & client feedback while co-working with boutique and relevant teams
  • Manage and coordinate on-site collaboration with relevant team
  • Arrange VIP itinerary and treatments in coordination with external agencies
  • Develop the HE client program with relevant teams for local event
  • Update event performance and HE client activity to prepare internal and regional report/meeting
  • Support qualitative and quantitative post event report to region and HQ


3. High-End Client Data Management

  • Regularly analyse and update quality of HE client data, and share relevant HE client reports with HJ Client & Talent Development Manager & HJ director
  • Actively utilize client data tools including Sales Forces, Looker, CVIP and other HQ client management tools
  • Provide analysis data and insights with HB members and coaches on regular basis
  • Share with regional HJ team regarding the insights, trends, requests of Korea’s HE clients
  • Support client validation data and H-list management
  • Support and work closely with cross-functional teams (CRM, Event and Retail team) throughout events and client treatments
  • Update HE client activity frequency to CRM team



4. HB Budget Control

  • Plan and control HB annual support and monitor monthly boutique expense (HB Cash & Strap)
  • Update monthly expense from boutique and HB team in budget summary file
  • Support financial management; creation of vendors, creation of SAP PO, submission of invoices, and A&P budget/Expense update
  • S&D budget follow-up and execution (HB Gift & Cash)


5. HB Talent Management Support

  • Prepare HB Seminar and support relevant activity and training
  • Support HB coach meeting and preparation documents (H file etc.) for coaches
  • HB community members coaching and counselling
  • HB community members activity screening




  • At least +5 year working experience in luxury industry
  • Strong time-management and organizational skills
  • Client & service oriented
  • Ability to manage multiple projects independently
  • Fluent in both Korean & English
  • Positive attitude with good communication skills & logical thinking
  • Team player
  • Expert Microsoft Office Suite skills, especially PowerPoint, Excel, and Outlook

Learn more about life at Cartier

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont