[Cartier] VIP Programs Manager

JOB TITLE                                                  VIP Programs Manager

LOCATION                                                 Korea

REPORT TO                                               Event & VIP Programs Senior Manager

MAIN PURPOSE

The VIP Programs Manager will be responsible for building exceptional Cartier experience. S/He ensures the utmost & unmissable client experiences aligned with Maison’s strategic vision and enhances level of client engagement thru the singular codes with the excellence of the Maison.

KEY RESPONSIBILITIES

Client Experience Development

Develop client engagement programs and level up brand experience standard for more client engagement thru tailormade & sophisticated treatments upon all different segmentation of clients

-          Lead and elevate the consistency of brand experience by seamless client journey at all commercial touchpoint

-          Play an instrumental role to implying best-in-class client experiences thru Art & Culture programs aligned with brand messages

-          Reinforce and optimize brand strategy of gifting upon client analysis with detailed insights about preferences & tastes of clients

-          Be responsible for all client experience plans & programs, calendar, and HQ communication in due course & time

-          Communicate and engage tightly with all our boutiques including Maison Cheongdam for improvement of all our client experience initiatives and bespoke treatment

-          Plan, propose and manage optimized budget of client experience actions

-          Review and analyze milestones(pre/during/post) and barometer of all client experience programs and discuss with management to improve quality

-          Work closely with relevant teams in local & central

-          Constantly monitor competitors’ activities and market trends

Orchestrate actions around Client Experience Development

Lead and be responsible for transversal orchestration of all client experience actions upon proactive management of complexity and smart adaptability with flexibility

-          Accommodate smartly Maison’s inherent DNA of commitment to Art & Culture when providing for client experience actions at all time

-          Anticipate demands upon strategic business drive to be firstly supported by client experience actions then integrate consolidated proposal onto global communication strategy in timely manner

-          Infuse into client experience actions tactically different business needs & perspectives from key stake holders

-          Be attentive to evolve continuously thru positive & constructive exchanges with relevant teams such as, namely, retail operations, high-end business development, and Maison Cheongdam boutique direction

WE ARE LOOKING FOR;

• Leader by example, Communicator with welcoming manner, Negotiator thru clear & favorable language, and Collaborator by initiative
• Art lover, Culture aficionado, and Trendsetter & Tastemaker of sensitivity & sophistication

Professional requirement

• Strong time management and organizational skills under pressure
• Ability to manage conflictual complication in matured manner and to do independently multiple projects simultaneously
• University graduate
• Minimum +9 years related experience in luxury, hospitality or client engagement works (CRM, CDM) in agency or in house
• Positive attitude to draw favourable collaboration from colleagues & logical thinking to convince internal & external partners
• Fluent in both Korean & English/ French a plus
• Expert Microsoft Office Suite skills, especially PowerPoint, Excel, and Outlook