Reference Code:  7675

Temporary Boutique Manager - Cartier - Valley Fair

Santa Clara, CA, US

Fixed Term

Cartier, l'artisan des passions.

Cartier North America exists to create and celebrate memorable moments of life; inspire and pioneer audacious change throughout Cartier; deliver excellence in performance and experience; extend and participate in the Cartier legacy; and build long-term, genuine, trusted relationships for our team members and clients in North America.


The Temporary Boutique Manager leads the team to provide exceptional experiences for all clients achieving or exceeding the boutique’s performance goals. The Temporary Boutique Manager inspires all to create ongoing, trusting relationships that will continue to define the Cartier legacy within the local community and beyond. 


This is a temporary position and is not eligible for benefits. The duration of this temporary position is from December 2018 to July 2018.




Lead client and business development initiatives:

•    Develop and execute the boutique client development vision via strategic long-term thinking to ensure a sustainable boutique growth and profitability.
•    Define the client recruitment strategy for the boutique and lead by example by cultivating relationships with clients.
•    Strategize and develop networking activities for the boutique team. 
•    Navigate uncertainty and complexity to adjust the boutique strategy to the changing retail landscape.
•    Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors.
•    Drive boutique team to consistently achieve or exceed the boutique’s performance goals by inspiring ‘out of the box’ initiates.
•    Master a strong knowledge of the boutique business and assess local market opportunities to determine and implement an effective strategy tied to

      the community and beyond.
•    Develop and execute strategic events and hyper-personalized initiatives to enhance the client experience in and out of the boutique.
•    Strategize with internal and external partners to effectively communicate key messages and needs - turning them into business opportunities.


Lead and inspire the boutique team:

•    Create memorable moments in order to motivate and support boutique team members to foster engagement with the Maison.
•    Educate and inspire the boutique team with Maison values, knowledge, local/global competitive landscape, and industry news.
•    Communicate strategic brand initiatives and the boutique vision - empowering the team to proactively implement the strategy.
•    Actively recruit and maintain talent pipeline in & out of the boutique.
•    Through a holistic boutique perspective, organize and effectively delegate responsibilities ensuring flexibility and agility.
•    Lead and collaborate with Boutique Management and corporate partners in order to assess the potential of the team members and define their

     individual development plans and performance review.
•    Continuously review and challenge the boutique organizational model to ensure alignment with the business needs.


Ensure best in class client experience through operational efficiency:

•    Lead Management Team to ensure the fluidity of operations throughout all touch points with an Omni-channel mindset.
•    Champion the available technological tools to inspire and educate the boutique teams.


Be a Maison Ambassador:

•    Uphold the Cartier standards with the ability to project and inspire an approachable and professional image in personal appearance, manner, and

•    Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at

     all times both in person and via telephone.
•    Actively contribute to the success of the region and the overall market.



•    Bachelor’s degree in a business related field is a plus.
•    Additional language skills are a plus.
•    7 to 10 years of management, especially in luxury retail or hospitality.
•    Required experience in managing direct reports.
•    Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed.
•    Previous experience with SAP is preferred.
•    Must be able to stand on feet all day.
•    Proven track record of leadership success.
•    Excellent analytical, organizational, and interpersonal communication skills required.
•    Ability to embrace changes and turn them into business opportunities.
•    Entrepreneurial spirit to develop their own business and build long-lasting client relationships.
•    Creativity in developing new ways to develop the business. 
•    Natural ability to connect with people and passion for networking.
•    Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
•    Intellectual curiosity and passion for learning.


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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