Reference Code:  14861

Temporary Sales Associate - San Francisco

San Francisco, CA, US

Fixed Term

Cartier, l'artisan des passions.

OVERVIEW: As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio.  He/she ensures a unique client experience throughout all touch points.  He/she is also an active participant in the daily operations of the boutique. 



  • Sales Achievement

    • Consistently achieve and/or exceed the monthly sales target, as directed by management.

    • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client

    • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available

    • Adapt approach according to the client needs and motivations

    • Negotiate and handle objections with ease

    • Assist and support after sales clients in accordance with Maison values.  Act as a referent and provide recommendations that will provide an exceptional client experience…

    • Remain current on industry news and competitor

  • Client Relationship Management

    • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects

    • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available

    • Appropriately resolve client issues/concerns and escalate as needed to Management

    • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking 

  • Daily Boutique Operations

    • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique

    • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues

    • Assist in the merchandising and daily maintenance of displays and back-stock

    • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit   

    • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)



  • Education
    • College degree preferred
  • Required Experience
    • ​​​​​​​2 to 5 years of previous experience in luxury retail, service or hospitality environment
    • General knowledge of timepiece movements
  • Technical Skills
    • ​​​​​​​Ability to work in a fast-paced retail store environment
    • Computer and internet Savvy
    • MS Office experience required, SAP knowledge preferred
  • Personal Skills/Abilities
    • Additional language skills (Mandarin, Portuguese, and Russian) are a plus
    • Excellent interpersonal and communication skills are required
    • Strong understanding of Customer Service needs and Customer (internal and external) priorities
    • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
    • Being a genuine Maison Ambassador:
      • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
      • Self-Starter with Team-Player approach
    • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland