Reference Code:  28815

Retail Operations Supervisor

Sao Paulo, SP, BR


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


We are recruiting


The Retail Operations Supervisor leads and supports the Cartier Brazil retail network in all aspects of the business, aims to deliver operational excellence, and ultimately provides exceptional experiences for our internal clients.





  1. Retail people
  • Participate in the hiring process of boutique staff
  • Consolidate and reviews boutique plannings
  • Performance KPIs
    • Set-up Retail Boutique team KPI’s
    • Management of quarterly KPI distribution to Retail Boutique team
    • Action planning with Retail Boutique team to support and achieve KPI’s
  • Partner with L&D to implement and develop training programs
  • Identify the most appropriate incentives to support key selling months, ensure their implementation and monitor the KPIs


  1. Policies and procedures
  • Support retail network to ensure compliance with both Cartier and Richemont Policy & Procedures
  • Liaise with Finance and International
  • Update of the local manual of procedures
  • Communication and training to Boutique staff
  • Audit action plan


  1. Supplies
  • Forecast and monitor retail consumable supplies, and provide daily support for boutique orders
  • Manage retail uniform stock, order placement, budgeting, and provide daily support for boutique needs.
  • Ensure correct usage of all Art of Living related items and tools, such as uniforms, music, fragrances, Ipads, etc
  • Cost budget and forecast for Boutique supplies and Art of Living items (“Other selling costs” budget line in P&L)


  1. Day-to-day boutique support
  • Ensure daily support to boutique needs
  • Contribute actively to strategic projects such as boutique openings/relocations/closings


  1. Retail Performance management
  • Monitor boutiques KPIs (in charge of boutique dashboard)
  • Partner with Boutique Managers to define and oversee the boutique commercial action plan process (CAP)
  • Partner with Boutique Managers to come up with further actions to develop their business, facilitate the implementation, and monitor the impact of these actions
  • Manage Satisfaction Barometer results and action plan to ensure a high-level experience for our clients


  1. IT systems expertise
  • Liaison with IT department to identify and solve IT challenges
  • Coordinate implementation of any new IT tools created by International such as Retail OS (new CRM app, myCatalog, Gemini, etc…)


  1. Visual Merchandising
  • Implements boutiques seasonal themes & specialists animation
  • Assists / Advises boutique managers in display rotations
  • Train / Inform boutique staff on VM guidelines


The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.



Education & Required experience

  • Bachelor’s degree in a business related field is required with 3 to 5 years of retail experience or equivalent
  • Retail (boutique or corporate) experience is a plus


Technical skills / abilities

  • Microsoft Office, Visio, SAP experience preferred
  • Must be available to travel for boutique projects, seminars, special events, etc. as needed
  • Fully bilingual (English- Portuguese) required.  French and/or Spanish a plus


Personal skills

The successful candidate will have the following personal qualities:

  • Ability to work both independently and as part of a team in a fast-paced environment
  • Strong leadership skills
  • Comfort and confidence in dealing with senior management
  • Strong understanding of client service needs and priorities. Client centric
  • Excellent analytical, organizational, and communication skills required (both written & verbal)
  • Flexibility and ability to multi-task
  • Entrepreneurial spirit and creative mindset in developing new ways to enhance the business
  • Natural ability to connect with people and passion for building long lasting relationships & partnerships
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude
  • Intellectual curiosity and passion for learning


Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont