Reference Code:  83469

Commercial Operations Manager KSA & Bahrain

Riyadh, 01, SA


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 





As Commercial Operations Manager, you mission will be to define, lead and manage the implementation of major tools, processes and projects aiming at optimizing the commercial performance and compliance within our retail, wholesale and travel retail local networks.

Additionally, you will contribute to the local commercial strategy in your area of expertise and act as referent for all commercial operations.







  • Has the leadership to regularly monitor, update and communicate all procedures guidelines throughout our network and in all channels, such as but not exclusive to payments, exchanges, consignments as defined by the Brand & Group operations manuals
  • Define in and out of boutique procedures improvements with Boutique Managers & Commercial leadership in collaboration with all relevant stakeholders in Cartier and Richemont, such as but not limited to IT, Finance, Retail Back Office etc
  • Is the referent for all boutique teams for the daily support of all operational & tools queries such as but not exclusive to procedures, IT situations, iPads updates, schedules…
  • Offers operational support or lead operations during local & regional events




  • Plan, manage, coordinate & implement new commercial projects (local or international), in the entire local network
  • Act as referent for the department for all commercial projects led by or with Richemont (Finance, Retail Back Office, IT etc…)
  • Organize in-boutique kick-off and conduct trainings with boutique staff as well as monitor the project performance
  • Work hand in hand with all commercial team providing regular feedbacks to Commercial leadership



  • Act as referent for the Regional Project team for all projects linked to our local commercial activity & improvements across all channels
  • Coordinate and follow-up on-going and future IT projects for the local commercial network
  • Follow-up with IT on the area of improvements
  • Provide feedback on the advancement of the project to Boutique Managers & commercial leadership
  • Liaise with IT team to train all the staff and follow the implementation
  • Record & propose on a regular basis possible enhancements of new features



  • Find relevant third party vendors to support all projects & daily network operations (contracted services & suppliers)
  • Lead the negotiation on behalf of the commercial team ensure legal alignment
  • Contribute to the optimization of vendors for the local Commercial team





  • Masters degree + 5/7 years experience including  mandatory boutique experience



  • Behavioral : Strategic and leadership ability, strong communication skills, results and actions oriented, analytical skills, structured and organized
  • Technical: Pack Office, SAP is a + if applicable
  • Linguistic: Local language, fluent in English


Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont