Loading...
.
Reference Code:  16041

Sales Associate

Phoenix, AZ, US

Permanent
  
  

Cartier, l'artisan des passions.

SALES ASSOCIATE - SCOTTSDALE

 

 

KEY RESPONSIBILITIES

Sales Achievement:

  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
  • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
  • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
  • Adapt approach according to the client needs and motivations
  • Negotiate and handle objections with ease
  • Assist and support after sales clients in accordance with Maison values.  Act as a referent and provide recommendations that will provide an exceptional client experience…
  • Remain current on industry news and competitor

 

Client Relationship Management:

  • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
  • Appropriately resolve client issues/concerns and escalate as needed to Management
  • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking 

 

Daily Boutique Operations:

  • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
  • Assist in the merchandising and daily maintenance of displays and back-stock
  • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit   
  • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

 

 

KEY SKILLS

Education:

  • College degree preferred

 

Required Experience:

  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment
  • General knowledge of timepiece movements

 

Technical Skills:

  • Ability to work in a fast-paced retail store environment
  • Computer and internet Savvy
  • MS Office experience required, SAP knowledge preferred

 

Personal Skills/Abilities:

  • Additional language skills (Mandarin, Portuguese, and Russian) are a plus
  • Excellent interpersonal and communication skills are required
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Being a genuine Maison Ambassador:
  • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
  • Self-Starter with Team-Player approach
  • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences…

 


Nearest Major Market: Phoenix