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Code de référence:  48061

Retail Performance and Operations Manager

Paris, 75, FR

Permanent
  
  

L’histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d’inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de 7 500 collaborateurs de 90 nationalités différentes qui partagent un esprit indépendant et un engagement envers l’excellence, et qui ont pour ambition d’enrichir en permanence l’héritage de la maison en repoussant les limites de la créativité. 

  
  

The retail performance manager is responsible for leading the Retail Network performance and profitability. Strengthen the retail organization by identifying revenue opportunities. Develops strategic action plans such as Boutiques Brief and participate to the overall retail footprint. Takes part in the definition of the local Retail strategy and ensures an efficient implementation in all boutiques. Creates, develop projects that will position Cartier as a 1st in class in Operations. Review, challenge the efficiency of all procedures and Company policies and secure its implementation. Instill the strategy of the retail transformation while being a warrant of excellence in all boutique operations and client services. The Retail Performance and Operations Manager will be in charge of : 

 

 

  1. Boutique Network Performance Strategy & Sales Achievements
    • Based on the Maison’s global strategy and a solid performance analysis, assists the Retail Director with the definition of the network performance strategy, and the evolution of the retail footprint
    • Guarantees the implementation of the network strategy throughout the boutique network
    • Ensure the creation of all the Boutique briefs (Boutique Strategic plan) along with the Retail director to ensure new Boutique opening, entire renovation and light renovation plan in line with the retail footprint and in collaboration with Area manager and SDP local team
    • Defines the boutiques’ Commercial Action Plan (CAP), and consolidate each Boutique CAP generated by Boutique management team. Validate with Retail Director and Area Managers all CAP and support the deployment of actions.
    • Propose to Retail Director all retail KPIs and ensures analysis and planning (BTQ Dashboard, Quarterly assessments). Challenge and propose reallocation of resources when needed. Instill agility in all type of resources.
    • According to retail network and/or boutique needs, assess and identify growth revenue through remunerations scheme, incentives and/or implementation of new processes.
    • Utilize strong proficiency and understanding of the competitive landscape that results to identify and communicate the Maison’s strengths, opportunities and threats

 

 

  1. Boutique Operations Excellence
    • Strives for operational excellence within all boutiques and proactively works with the Boutique Managements to improve their professionalism according to their opportunities and constraints
    • Is the warrant of a correct and efficient implementation and use in all boutiques of all policies, procedures, guidelines and tools.
    • Ensure strong audit/compliance results for all Boutiques
    • Supports the Boutique Managements to achieve an optimal staffing within each boutique and create tool to support the flow of staff/traffic
    • Acts as a Key User for GEMINI and DARE project along with the operations team
    • With the support of Retail Coordinator for the market, ensures the implementation and correct usage of all Art of Living-related items and tools such as uniforms, music, fragrances, iPads, etc.

 

  1. Retail Transformation
    • Is the warrant of the retail transformation in the retail office and throughout the retail network
    • Instill Retail projects, prioritize and engage all retail team in the retail transformation
    • Challenge and create new tools/projects, either strategic, tactic or business driven by keeping a close eye on competition proficiency.
    • Acts as a Key User for the retail transformation Aps along with the international retail team

 

  1. People Management & Talent Development
    • Lead consistent performance management for all direct reports through conducting monthly meetings.
    • Lead monthly/quarterly touch base with learning & development, Area Managers and coaches to identify development needs and actions to support the transformation and change of culture

 

  1. Omni-Channel Synergy & Strategy
    • In collaboration with the Retail Specialist Department and Client Services department, align External boutique network and E-Boutique with the Retail strategy in term of operations, service excellence, data management… 

 

Profile : 

You have 7/8 years of exprience in a similar function (operations)

A retail experience is a plus 

 

You are comfortable with new technologies and curious 

 

 


En savoir plus sur la vie chez Cartier



www.careers.cartier.com

Richemont possède plusieurs des plus grandes entreprises mondiales dans le domaine des produits

de luxe, avec des atouts particuliers dans les domaines de la bijouterie, des montres et des

instruments d'écriture. Cartier a rejoint le groupe en 1988.

En savoir plus sur le Groupe Richemont