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Reference Code:  33951

Boutique Assistant

Ningbo, 33, CN

Fixed Term
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

MAIN PURPOSE 主要目的

 

As an Ambassador of the Maison, he/she is responsible to ensure that the clients are being taken care of in the most efficient manner, gives them an exceptional client experience by providing good service to the clients and standard support to SA especially during the high traffic .

作为Maison大使,店铺助理需要以最有效的方式迎接到店顾客,以确保客人在等待期间能受到优质的服务。特别在店铺高客流期间,店铺助理需要以高品质的服务,标准化的支持辅助店铺销售顾问以确保给到客人满意的进店体验。

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KEY RESPONSIBILITIES 关键职责

 

  1. Client Welcoming & Waiting Time Management 迎宾 & 维护等候区客户

 

    • Have proper interaction with clients to ensure an exceptional client experience at the entrance of the boutique when clients are lined up
    • 当顾客在店铺门口排队期间,与顾客进行适当的互动以确保客人在等待期间能受到优质的服务
    • Seat clients when possible and offer drinks, reading, etc.
    • 引领顾客入座,主动提供饮品及可浏览的作品图册等
    • Inform clients about the approximate waiting time and ensure that the first available Sales Associate is taking care of the client, etc.
    • 告知顾客大致的等候时间并确保顾客第一时间受到店铺销售顾问的接待等

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  1. Sales Assistance 店铺辅销

 

    • Bring and return pieces/certificates/boxes for the Sales Associates.
    • 辅助店铺销售顾问拿放作品/证书/礼盒
    • Gift wrapping, hand-painted cards to give holiday blessings to customers
    • 礼品包装,手绘品牌祝福卡片,增加节日节庆对顾客的祝福
    • Assist in VIP room decoration (flowers, afternoon tea, etc.) for customers to come to pick up the products, to ensure high-quality and personalized service.
    • 协助安排顾客提货VIP room布置(鲜花,下午茶等个性化体验),传递优质个性化的服务品质;
    • Handle sales order while SA can have more communication with clients about product details such as status, model and maintenance etc.  Assist SA to complete the process of document stamping.
    • 辅助店铺销售顾问打单使得店铺销售顾问能够在买单时与顾客沟通确认更多的作品细节,如作品情况,作品型号,后期维护等, 辅助销售完成所有单证盖店章流程
    • Support BTQ in-store and outdoor activities e.g. Birthday celebrations, tarot, Brand Popup in the mall, etc.
    • 协助店铺内外各种活动,如庆生、塔罗,快闪店活动等

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  1.    Customer Service Assistance 辅助售后服务

 

    • Help CS/SA with quick customer service: cleaning, engraving, etc.
    • 协助店铺顾客服务专员/店铺销售顾问提供基础售后服务:清洁维护,刻字服务, 彩色丝绳服务等

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  1. Daily Boutique Operations 店铺日常运营

 

    • Participate to daily operation as inventories and CRM gifts management, certificate management, price labeling, goods counting, production packaging, document checking, HJ piece photo organization, enveloping, etc.
    • 参与店铺日常运营,如库存及CRM礼品整理,证书整理,价格标签整理,盘点,包装,单据检查, 高珠作品图册整理,作品包膜等
    • Participate to the set up and breakdowns at opening and closing of the boutique.
    • 参与开店流程及闭店流程
    • Assist implementation of visual merchandising guidelines.
    • 辅助店铺作品陈列
    • Assist BM to organize staff training on important newsletter content twice a month
    • 协助店经理组织每月两次Newsletter重要内容的员工专训

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QUALIFICATIONS 任职要求

 

  • Good communication skills, service and client focused ability to take initiatives, flexibility, and team spirit.
  • 具备良好的沟通表达能力,服务意识,以顾客为中心主动提供服务的能力,良好的适应性及团队精神
  • Local language, fluent in English.
  • 具有流利的英语和普通话能力
  • Have strong motivation to work in boutique, down to earth
  • 具有强烈在店铺工作的意愿,吃苦耐劳的精神

 


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Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

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