Reference Code:  47481

Workshop Administrator

New York, NY, US


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

The Cartier New York Workshop provides Jewelry services, Watch services, and Jewelry productions for North America. Cartier North America is seeking a Workshop Administrator who will be responsible for executing all administrative and logistic tasks for client services and stock maintenance, with the ability to cross-train and assist with tasks in other departments, as needed for the business.




  • Administrative – processing all non-technical tasks for both client and stock repairs, ie. repair registration, audit, diagnosis, cost estimate creation,materials posting, parts delay management, billing, payment processing, transfers, and final invoice.
  • Logistics – receiving and shipping of all inbound and outbound parcels, including domestic and international shipments, ie. proper movement of product in/out of department, coordination of courier pick ups/drop offs, and maintaining supplies.

Knowledge and compliance:

  • Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values.
  • Understand and comply with Cartier security and operational procedures.

Brand Ambassador:

  • Uphold Cartier image by maintaining professional demeanour at all times in person, via email, and telephone.





  • Associate or Bachelor’s degree


Required experience:

  • Minimum 2 years previous administrative experience in luxury retail or hospitality is a plus


Technical skills / abilities:

  • Excellent computer skills – Proficiency in Outlook, Excel and Windows is required, previous SAP experience preferred
  • Ability to work and prioritize tasks in a fast paced and high volume environment


Personal skills:

  • Proactive approach and solutions orientated
  • Excellent interpersonal and communication (written and verbal) skills required
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities
  • Strong attention to detail and organization with the ability to handle multiple tasks simultaneously and with precision
  • Self-Starter with Team-Player approach, ability to work both independently and within a team environment

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont