Reference Code:  28870

Temporary Treatment Coordinator

New York, NY, US

Fixed Term

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.




Reporting directly to the Client Treatment Manager, the Treatment coordinator will be responsible for managing giting operations for the network as well as supporting the growing needs of the Client Experience team to ensure the delivery of the best Client Experience possible.





  • Manage overall gifting operations, including inventory stock check and tracking tools maintenance. Place and follow up on orders for the boutiques and Specialist Retails, including stock movement investigation with the Richemont Transportation and Warehouse teams
  • Collect and share with the team relevant feedback for activations and tools from the network
  • Assist the Assistant Manager, Treatment, in developing and creating a network-wide gifting strategy and guidelines, including local gift production
  • Assist the Client Treatment team in creating and implementing a custom and unique client treatment offerings to elevate the Cartier Client Experience
  • Assist the Client Treatment team in developing Local Conciergeries for each market as well as Cartier guidelines for client treatment, tone & manner to enhance client journey overall
  • Support the Client Experience team on any ad hoc given project





  • Bachelor’s degree in a business related field is required
  • 2-3 years of work experience needed in client relations. Hospitality experience in the luxury retail environment is a benefit


Technical Skills/Abilities:

  • Ability to work with multiple departments and actors (local US, and international with headquarters in France)
  • Computer proficiency in Microsoft Office. High Proficiency in Excel and PowerPoint is a benefit. SAP experience preferred
  • Budget management skills


Personal Skills:

  • Ability to adapt and demonstrate agility and willingness to learn as the needs of the team and the markets evolve
  • Flexibility and ability to multi-task
  • This person must have proven experience to handle multiple projects simultaneously and is Comfortable and successful in a fast paced environment
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude
  • Creative problem solver, strong attention to detail, motivated and a self-starter
  • Ability and willingness to shift between managing the process and providing “hands-on” work to ensure things get done
  • Ability to work both as part of a team and independently; demonstrates initiative
  • Excellent analytical, organizational, and interpersonal communication skills (both written & verbal)
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Must be a team player, enthusiastic and positive

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont