Reference Code:  12313

Service Advisor - New York (Mansion)

New York, NY, US


Cartier, l'artisan des passions.


As an Ambassador of client service and communication for the Maison, he/she is responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of merchandise. He/she will provide after-sales service resolutions/solutions that meet  and/or exceed clients’ expectations, to ensure the highest level of client experience. 



  • Client Service and Client Communication                           
    • Responsible for delivering a warm and gracious welcome  with each client while exhibiting Maison values and exceeding client experience expectations
    • Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service
    • Must understand the client’s needs and identify and discuss appropriate solutions
    • Ability to communicate and respond to clients inquiry based on strong knowledge of technical explanations of service
    • Possess a strong understanding of  Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience
    • Ability to perform basic product services - strap changes, bracelet sizing (non-gold,) steam cleaning and cord changes. 
  • Sales
    • Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
    • Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links)
    • Ability to partner with Boutique colleagues on sales (accessories, watches and jewelry)
  • Daily Operational Support
    • Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.).
    • Must partner and assist with Boutique daily set up and break down for opening/closing
    • Assist with Boutique projects as needed (inventory, organization, restocking of suppliess)
    • Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and understock organization)



  • Education
    • College degree preferred.
  • Required Experience
    • 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
    • General knowledge of timepiece movements and Jewellery preferred.
  • Technical Skills
    • Must be available to work retail hours including weekends.
    • Ability to work in a fast-paced retail store environment.
    • Computer and internet Savvy.
    • MS Office experience required, SAP knowledge preferred.
  • Personal Skills
    • Additional language skills (Mandarin, Portuguese, Russian) are a plus.
    • Excellent interpersonal and communication skills are required.
    • Strong understanding of Customer Service needs and Customer (internal and external) priorities.
    • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
    • Ability to project an approachable and professional image in personal appearance, manner, and demeanor.