.
Reference Code:  59621

Sales Assistant

New York, NY, US

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

SALES ASSISTANT - CARTIER, MANSION

 

OBJECTIVE/MISSION

 

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio.  He/she ensures a unique client experience throughout all touch points.  He/she is also an active participant in the daily operations of the boutique.

 

KEY RESPONSIBILITIES

Greeting and attending to clients:

  • Provide a consistently excellent client experience by maintaining the highest degree of courtesy and professionalism
  • Greet the clients in a professional and positive manner
  • Manage wait times and client expectations to help monitor boutique flow, using the MEET App when appropriate based on business levels.
  • Manage appointments using the MEET App.
  • Determine through detailed and specific discovery process the motivation and the objectives of the client’s visit and collect contact information
  • Provide preliminary information  regarding product, services and pricing to clients
  • Direct clients to the next available  representative  or familiarize clients with boutique layout and available resources while they wait
  • Make clients feel welcomed and comfortable and escort them to the viewing desk as needed
  • Assist Sales Associates in their interaction with clients as needed
  • Qualify sales leads and assure each is directed to the appropriate sales team member in a systematic manner
  • Client Services – assist selling team with running products, wrapping products for clients, clients beverage service and clean-up, coat check, faxing/copying forms as need
  • After Sales Service, – Assist associates and clients with bringing to the Service Salon  watches and jewelry for quick repairs. Perform basic quick services - strap changes, bracelet sizing (non-gold,) steam cleaning and cord changes.

 

Operational support:

  • Daily set up and break down of boutique for opening/closing
  • Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...).
  • Assist as needed with beverage service and gift wrapping
  • Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and understock organization)
  • Assist in the data entry of client data cards as needed
  • In partnership with the floor management contact clients about service orders as needed

 

Knowledge and Compliance:

  • Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values
  • Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)

 

Brand Ambassador:

  • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand 


JOB PROFILE

Education:

  • 4-year College degree preferred
  • Additional language skills (Mandarin, Portuguese, Russian) are a plus 
     

Required Experience:

  • Previous experience in luxury retail or hospitality is a plus

 

Technical Skills / Abilities:   

  • Must be available to work retail hours including weekends
  • Basic computer skills (tablets, PC) 
  • Must be able to stand on feet all day

 

Personal Skills:

  • Excellent interpersonal and communication skills are required
  • Ability to work in a fast-paced retail store environment
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
  • Self-Starter with Team-Player approach

 


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City